Kenney Palmer
Apopka,FL
Summary
Dynamic leader with a proven track record., Adept at driving revenue growth and market share through strategic sales planning and relationship building. Skilled in CRM software proficiency and possessing excellent people skills, I consistently exceed sales targets by leveraging innovative sales strategies and fostering strong customer relationships.
Overview
22
22
years of professional experience
Work History
General Manager
Apex Tech Services
Tampa FL
02.2019 - Current
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Developed strong rapport with customers and created positive impression of business.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
President
Advantage Technologies
Tampa, FL
08.2009 - 01.2019
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
President
Westcoast Communications INC.
Tampa, FL
10.2006 - 09.2009
- Initiated strategy to drive company growth and increase market share and profitability.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Sales Associate
Dell Inc.
Round Rock, TX
03.2003 - 06.2006
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Some College (No Degree) - Business Management
Texas Tech University
Lubbock, TXHigh School Diploma -
Frenship High School
Wolfforth, TX05.1996
Skills
- Sales goals attainment
- Sales expertise
- Product sales
- Sales strategies
- Upselling
- Sales training
- Relationship selling
- Sales forecasting
Timeline
General Manager
Apex Tech Services
02.2019 - Current
President
Advantage Technologies
08.2009 - 01.2019
President
Westcoast Communications INC.
10.2006 - 09.2009
Sales Associate
Dell Inc.
03.2003 - 06.2006
Some College (No Degree) - Business Management
Texas Tech University
High School Diploma -
Frenship High School