Kenney Palmer
Apopka,FL
Summary
Dynamic leader with a proven track record., Adept at driving revenue growth and market share through strategic sales planning and relationship building. Skilled in CRM software proficiency and possessing excellent people skills, I consistently exceed sales targets by leveraging innovative sales strategies and fostering strong customer relationships.
Overview
22
22
years of professional experience
Work History
General Manager
Apex Tech Services
02.2019 - Current
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Developed strong rapport with customers and created positive impression of business.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
President
Advantage Technologies
08.2009 - 01.2019
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
President
Westcoast Communications INC.
10.2006 - 09.2009
- Initiated strategy to drive company growth and increase market share and profitability.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Sales Associate
Dell Inc.
03.2003 - 06.2006
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Some College (No Degree) - Business Management
Texas Tech University
Lubbock, TXHigh School Diploma -
Frenship High School
Wolfforth, TX05.1996
Skills
- Sales goals attainment
- Sales expertise
- Product sales
- Sales strategies
- Upselling
- Sales training
- Relationship selling
- Sales forecasting
Timeline
General Manager
Apex Tech Services
02.2019 - Current
President
Advantage Technologies
08.2009 - 01.2019
President
Westcoast Communications INC.
10.2006 - 09.2009
Sales Associate
Dell Inc.
03.2003 - 06.2006
Some College (No Degree) - Business Management
Texas Tech University
High School Diploma -
Frenship High School
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