Kenni Petke
Orlando,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Food Server
Poku/Tacoguey
05.2021 - 07.2021
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Documented orders accurately to track sales and properly bill guests.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Answered customers' questions, recommended items, and recorded order information.
Sales Associate
Shoe Carnival
07.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Arts - Health Service Admin
Valencia College
Orlando, FL07.2025
High School Diploma -
Cooper City High School
Cooper City, FL06.2021
Skills
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Operations Management
- Product and Service Knowledge
- Staff Supervision
- Google Drive
- Employee Performance Evaluation
Timeline
Assistant Manager
Dunkin' Donuts
09.2021 - Current
Food Server
Poku/Tacoguey
05.2021 - 07.2021
Sales Associate
Shoe Carnival
07.2020 - 04.2021
Associate of Arts - Health Service Admin
Valencia College
High School Diploma -
Cooper City High School
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