Hi, I’m
Kennia Martin
Bonner Springs,KS
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
years of professional experience
1
Certification
Work History
Advent Health
Consumer Access Specialist
12.2023 - Current
Job overview
- To ensure patient registration in specific programs, such as rehabilitation or community health, provide customer service, collect patient information such as demographics, and communicate with internal and external partners about information such as participation data
- Processing patients appointments through registration system Epic.
- Ability to manage on average 50 outbound calls per day though automated dialer system.
Optum Rx United Health Group
Specialty Care Coordinator
02.2020 - 10.2022
Job overview
- Provide customer service to every patient calling in for refills as well as speaking with Doctors offices in regards to patients prescription as well
- Used company software and databases to maintain records of services performed and patient conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Parkway senior living
Certified Nursing Assistant (CNA)/CMA
11.2018 - 02.2020
Job overview
- Provide quality care for each resident ensure each resident is properly accommodated
- Supported needs of 8+ residents under long-term care.
Jefferson HealthCare Center
Certified Nursing Assistant
10.2016 - 08.2017
Job overview
- Working side by side with nurses to ensure each resident is provided the highest quality of care make sure each patient is properly charted within system for updates on each patients health
Excelligence Learning Corporation
Personal Service Manager
06.2016 - 01.2017
Job overview
- To have the ability to insert orders into the order system within a timely manner, insert orders via phone, fax and email
- To provide exceptional customer service, to contact vendor manufacturing warehouses to ensure orders are being shipped, processing returns.
Centrinex Call Center Support
Customer Service Representative
12.2015 - 05.2016
Job overview
- To directly provide outstanding customer service, develop sincere customer service, responsible for handling calls from new and existing customers regarding a variety of request
- Using the knowledge of products or services as well as great customer service skills, in order to address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Speedy Cash
Customer Advocate
05.2015 - 12.2015
Job overview
- To directly provide outstanding Customer Service, develop sincere Customer relationships, accurately process all transactions and perform supporting activities according to Company guidelines and management directives
- Provided inbound and outbound calls to customers and future customers regarding promotions outstanding balances and making debit transactions through telecommunication
- Ability to pay attention to detail when dealing, with large cash transactions, check- cashing and or wire transfers.
Research Medical Center
Patient Care Technician
07.2014 - 06.2015
Job overview
- To directly provide patient care, to perform a pivotal role between registered nurse and patients
- To assess patient's condition and to assist in ensuring their safety and well-being
- To assist patients with daily task such as personal hygiene, grooming, bathing, and dressing
- To obtain vital signs and accuchecks from every patient assigned for nurse reference
Timberlake Care Center
Certified Nurse Assistant
10.2013 - 06.2014
Job overview
- To directly provide patient care, to perform a pivotal role between registered nurse and patients
- To assess patient's condition and to assist in ensuring their safety and well-being
- To assist patients with daily task such as personal hygiene, grooming, bathing, and dressing.
Speedy Cash
Customer Advocate
11.2012 - 01.2014
Job overview
- To directly provide outstanding Customer Service, develop sincere Customer relationships, accurately process all transactions and perform supporting activities according to Company guidelines and management directives
- Provided inbound and outbound calls to customers and future customers regarding promotions outstanding balances and making debit transactions through telecommunication
- Ability to pay attention to detail when dealing, with large cash transactions, check- cashing and or wire transfers.
McDonald's
Cashier
03.2011 - 11.2012
Job overview
- To provide excellent customer service, must have the unique ability to multi-task and work at a fast and efficient pace
- Develop a strong work ethic and maintain a positive attitude at all times.
McDonald's
Sales Associate
04.2011 - 09.2011
Job overview
- To assist and provide Customers with a great shopping experience, to be knowledgeable of Wet Seal merchandise, understand current fashion trends, and convey the Wet Seal fashion and style
- Able to process transactions and perform store visual merchandising responsibilities and other duties assigned by management.
Education
University Of Phoenix Kansas City
05.2024
Metropolitan Community College Longview Lee's Summit
Associate Of Applied Arts from Healthcare Management
05.2018
Avila University Kansas City
05.2015
Medical Educational Development Support Training Program Independence
Certified Nurse Assistant from Certification
08.2013
Center Senior High School Kansas City
High School Diploma from General
05.2009
Skills
- CNA
- CNA Certified
- Certified Nursing Assistant
- Telecommunication
- Documentation review
- Medical terminology
- Microsoft Excel
- Microsoft Office
- Epic
- EMR systems
- Revenue cycle management
- Hospital experience
- Cash register
- Software troubleshooting
- Technical support
- Document management systems
- Order entry
- Patient Registration
Certification
- Certified Compensation Professional
- Certified Employee Benefit Specialist
- State Tested Nursing Assistant
Additional Information
- Skills
- Upon the completion of my CNA certification had the opportunity to successfully complete 100 clinical hours of hands on experience working with mentally disabled individuals.
- Completed an Internship at St. Luke's Hospital. There I had the opportunity to shadow RN'S and LPN'S as part of a Summit Tech program during high school. Provided nurses with patient charts as well as transfer of patients upon request.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Consumer Access Specialist
Advent Health
12.2023 - Current
Specialty Care Coordinator
Optum Rx United Health Group
02.2020 - 10.2022
Certified Nursing Assistant (CNA)/CMA
Parkway senior living
11.2018 - 02.2020
Certified Nursing Assistant
Jefferson HealthCare Center
10.2016 - 08.2017
Personal Service Manager
Excelligence Learning Corporation
06.2016 - 01.2017
Customer Service Representative
Centrinex Call Center Support
12.2015 - 05.2016
Customer Advocate
Speedy Cash
05.2015 - 12.2015
Patient Care Technician
Research Medical Center
07.2014 - 06.2015
Certified Nurse Assistant
Timberlake Care Center
10.2013 - 06.2014
Customer Advocate
Speedy Cash
11.2012 - 01.2014
Sales Associate
McDonald's
04.2011 - 09.2011
Cashier
McDonald's
03.2011 - 11.2012
University Of Phoenix Kansas City
Metropolitan Community College Longview Lee's Summit
Associate Of Applied Arts from Healthcare Management
Avila University Kansas City
Medical Educational Development Support Training Program Independence
Certified Nurse Assistant from Certification
Center Senior High School Kansas City
High School Diploma from General
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