Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kennia Martinez

San Jose,CA

Summary

Hardworking and motivated with 7 years of experience in customer service & outreaching. Dedicated to working closely with employees and clients to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and helping those in need.

Overview

9
9
years of professional experience

Work History

Outreach Specialist

HomeFirst Services of Santa Clara County
San Jose, CA
10.2024 - Current
  • Partnered with community organizations to develop collaborative outreach efforts.
  • Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to their need's.
  • Collaborated with social workers to support clients.
  • Maintained outreach contacts in organization's database to track progress toward base building goals.
  • Successfully sourced, screened, and enrolled new clients into our program.
  • Maintained accurate records and documented client data in company databases.
  • Referred clients to substance abuse treatment programs and outpatient treatment programs.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.

Life Insurance Agent

American Income Life Insurance Company
San Jose, CA
03.2024 - 10.2024
  • Communicated with clients to understand needs and identify best policies for each case.
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Exceeded company sales goals for new policies.
  • Upsold products to policyholders and potential new clients.

Server

Dennys Restaurant
San Jose, CA
07.2020 - 02.2024
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Greeted customers, answered questions and recommended specials to increase profits.

Retail Sales Associate

Mainland Store
San Jose
11.2019 - 06.2020
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Job was seasonal

Manager

McDonald's
San Jose, CA
04.2016 - 10.2019
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Handled Interviews , Inventory, and Schedules

Education

High School Diploma -

Yerba Buena High School
San Jose, CA
08-2019

Skills

  • Insurance Policy Sales
  • Insurance sales strategy
  • Client service
  • Marketing
  • Team leadership
  • Client advocacy
  • Conflict resolution
  • Community outreach
  • Active listening
  • Teamwork and collaboration
  • Client needs assessments

Timeline

Outreach Specialist

HomeFirst Services of Santa Clara County
10.2024 - Current

Life Insurance Agent

American Income Life Insurance Company
03.2024 - 10.2024

Server

Dennys Restaurant
07.2020 - 02.2024

Retail Sales Associate

Mainland Store
11.2019 - 06.2020

Manager

McDonald's
04.2016 - 10.2019

High School Diploma -

Yerba Buena High School

Similar Profiles

CREATE PROFILE
Kennia Martinez