Kenniesha Hubbard
Apple Valley,CA
Summary
Accomplished in enhancing patient experiences and streamlining care coordination at United Health Care, I excel in HIPAA compliance and patient scheduling. Leveraging expertise in healthcare compliance and compassionate patient care, I consistently exceed service goals, demonstrating a strong blend of organizational competency and empathy.
Overview
11
11
years of professional experience
Work History
Assc Clinical Admin Cord
United Health Care: CSR
12.2022 - Current
- Developed strong rapport with patients while maintaining appropriate professional boundaries.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information and documentation.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- QVC monthly and quarterly goals
- Set up appt for nurse practitioner
Health Care Representative
Covered California
11.2020 - 12.2022
- Delivered high-quality patient education materials to enhance understanding of treatment options and promote informed decisionmaking.
- Provided comprehensive support during medical appointments, enhancing overall patient experience within the clinic setting.
- Streamlined patient intake process, ensuring accurate documentation and timely appointment scheduling.
- Ensured compliance with industry regulations by staying current on policy updates and implementing necessary changes promptly.
- Developed partnerships with community organizations to expand services and referrals. • Worked with medical teams, patients and families to implement effective treatment plans. • Assisted patients in accessing housing, financial assistance and other community resources. • Completed entries in log books, journals, and care plans to accurately document and report patient progress. • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. • Tracked customer service cases and updated service software
Customer Service/Verification Specialist
Soaren Management
05.2017 - 01.2020
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Developed customer service policies and procedures to meet and exceed industry service standards. • Complied with company policies and procedures by encouraging positive and effective work environment among employees. • Processed customer service orders promptly to increase customer
Account Resolution Specialist/Collections Represent
Blue Horizon Loans
04.2013 - 05.2017
- Mentored junior staff members, sharing expertise in effective communication techniques and conflict resolution strategies for better results.
- Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
- Assisted in the development of collections policies, contributing towards improved cash flow management within the organization.
- Upheld strict confidentiality when dealing with sensitive client information as per company policies and regulatory guidelines.
- Maintained high volume of calls and met demands of busy and productive group. • Completed in-depth research to investigate claims and resolve problems. • Assessed individual situations and developed effective and appropriate resolutions. • Registered information of customers on database, collecting credit history, financial statements and personal details to
Education
Trade - Human Resources Development
Associate of Arts Business Management College
Santa Clara, CA06.2008
High School Diploma -
High School Diploma General Studies Sierra
Nevada 06.2007
Skills
- HIPAA Regulations Understanding
- Patient Care Coordination
- Infection control protocols
- Computer input
- Data input
- Multiple Screen Navigate
- Customer service
- Management role
- Healthcare Compliance Knowledge
- Patient Scheduling Expertise
- Medical office administration
- Organizational Competency
- Time Management Aptitude
- Reliable team player
Timeline
Assc Clinical Admin Cord
United Health Care: CSR
12.2022 - Current
Health Care Representative
Covered California
11.2020 - 12.2022
Customer Service/Verification Specialist
Soaren Management
05.2017 - 01.2020
Account Resolution Specialist/Collections Represent
Blue Horizon Loans
04.2013 - 05.2017
Trade - Human Resources Development
Associate of Arts Business Management College
High School Diploma -
High School Diploma General Studies Sierra
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