Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
KENNIKA WHYTE

KENNIKA WHYTE

Saint Johns,AZ

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Experience Specialist

Signature Aviation
01.2018 - Current
  • Facilitate communication between guests, the private aviation terminal, and relevant departments.
  • Manage guest purchases and fuel transactions.
  • Assist with general accounting tasks.
  • Provide concierge services, including hotel and transportation reservations.
  • Handle inquiries and resolve guest concerns.
  • Maintain knowledge of facilities, services, and the surrounding area.
  • Use real-time management systems to monitor flights.
  • Coordinate with the Airside Experience Team to supply departing aircraft.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Customer Service Agent

Dispatch Services Antigua
01.2015 - 01.2016
  • Assisted customers with immediate needs, ensuring a positive and courteous experience.
  • Completed regular training and examinations (weekly, monthly, yearly) to stay current on industry procedures and policies.
  • Provided passengers with safety reassurance, building confidence through knowledge of procedures.
  • Asked thoughtful questions to offer tailored solutions to customer inquiries.
  • Efficiently checked passengers using a computer-based system.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Associate of Arts - Business Administration

Antigua & Barbuda International Institute of Tech
Antigua & Barbuda
09-2018

High School Diploma -

Princess Margaret
Antigua & Barbuda
09-2015

Skills

  • Conflict resolution
  • Adaptability
  • Relationship building
  • Communication
  • Local knowledge
  • Data analysis
  • Strong interpersonal skills
  • Reservation management
  • Complaint handling
  • Guest relations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Aspiring Leaders Pathway, Signature Aviation - 2025
  • Growing Professionals Signature Aviation - 2025

Languages

English
Native or Bilingual

Timeline

Guest Experience Specialist

Signature Aviation
01.2018 - Current

Customer Service Agent

Dispatch Services Antigua
01.2015 - 01.2016

Associate of Arts - Business Administration

Antigua & Barbuda International Institute of Tech

High School Diploma -

Princess Margaret

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