KENNIS MUMPHREY
Heartland
Summary
Creative problem solver with the ability to maximize production through effective communication. Solid background in planning and executing assigned duties; decisive leader with extensive experience working with all levels of management. Exceptional leader with well-developed presentation skills, expertise in analyzing presented data for functional use and ability to establish and maintain professional relationships while keeping ethical standards a high priority.
Overview
10
10
years of professional experience
Work History
Sr. Service Technician
Atmos Energy
02.2023 - Current
- Identifies, addresses, and reports safety and encroachment issues to their resolution and completion; responsible for the safe operation and inspection of assigned company vehicles.
- Provides operational support such as responding to emergency situations, town outages, right of way issues and system integrity issues.
- Develops and monitors functional and contributions budget to ensure efficient utilization of resources.
- Recognized areas that MPA personnel should to utilized to ensure the companies integrity and overall outlook is kept positive in the community.
- Demonstrates support for and adheres to the company's values, strategies, policies and procedures and learns the core values of Atmos Spirit, customer service, and the company's code of conduct while on service jobs.
- Deliver affordable and reliable natural gas to more than 100 customers per month.
- Inspects, test, repair and re-calibrate gas meters and pressure regulators as required; perform leak survey and repair work on gas distribution systems.
- Maintain and operate gas odorization system and cathodic protection system; carry out planned maintenance checks on systems and equipment.
- Test controls and safety devices to make sure they work properly and complete repairs as necessary.
- Works with supervisors to plan, organize, and coordinate daily activities involving testing, repair, and calibration of gas meters; purchases gas meter parts, supplies, and equipment.
- Assesses and evaluates the supplies and materials needed to perform repairs to gas meters; installs, inspects, and calibrates flow meters that measure gas, water, or other liquid supply lines or pipes.
- Provide product/services information, answer questions, and resolve emerging issues independently.
- Leak certification obtained within 6 months of hire date.
- Serves as a point of contact and coordinates responses for escalated customer service issues to key community regulatory or elected stakeholders.
Public Affairs/Relations Officer
Crystal Creek @ Preston Hollow
07.2016 - 02.2023
- Identify target markets in accordance with organizational strategy utilizing familiarity with community operations and existing reporting, tools and dashboards.
- Evaluate and interpret market utilization data and market demographics, including market share data for primary or secondary facility service lines, ensuring that.
- Interpret current physician referral patterns, trends, and financial margins, ensuring that sales resources are optimized.
- Develop sales and retention strategies for target markets and facility service lines.
- Conduct pre and post call planning maintaining and utilizing CRM system.
- Facilitate the retention of community relationships.
- Complete face-to-face meetings with community leader and staff to ensure understanding, as well as to close business, ensuring that obstacles are identified and minimized.
- Effectively manage territory, conducting office visits to include: Education on services offered, enhancement and new advances.
- Offering excellent customer service.
- Implementing new products/services/ protocols.
- Communicating opportunities, market trends, and issues to appropriate management/staff in a timely manner.
- Prepare and present opportunities, market trends, and challenges to appropriate leadership/staff in a timely manner and on a regular basis, gaining support and commitment as needed.
- Coordinate meetings between key staff and external customer groups to improve communication and relationships in order to increase referrals or resolve customer service issues.
Public Affairs/Relations Officer
Life Care Hospitals of Plano
10.2015 - 07.2016
- Assessed patients upon admission to the hospital or medical facility; reviewed patients' medical records.
- Determined whether a patient should be admitted to the hospital or if their health issue can be handled on an outpatient basis.
- Explained care options to patients and their families; worked with a healthcare facility to schedule doctor visits and therapy sessions for patients.
- Coordinated with healthcare facility staff to ensure that each patient has a smooth transition through the discharge process and back to the home environment; verified health insurance coverage for patients.
- Trained new employees who serve as clinical liaisons; coordinated communication between patients and their physicians, case managers and other medical staff.
- Developed relationships in the community on behalf of the medical facility; scheduled speaking engagements at community events.
- Worked with the facility's marketing and sales team to bring awareness of the facility's strengths and services into the community at large.
Education
Bachelor of Arts - Communication/Marketing
Ouachita Baptist University
Arkadelphia, Arkansas12-2002
Master of Business Administration - Strategic Leadership
Amberton University
Garland, TX01.2019
Skills
- Marketing/Communications
- 20 Hours Community Service
- MPA Shadowing
- Outage assistance
- Account Management
- Computer Software Proficient
- Training/Development
- Management
- Innovative
- Problem Solver
- Establishing Policy
- Business Development
- Corporate Contracting
- Data Management
- Event Planning
- Program Management
- Conflict Resolution
- Community Outreach
- Customer Service
- Organizational Skills
- Report Writing
Timeline
Sr. Service Technician
Atmos Energy
02.2023 - Current
Public Affairs/Relations Officer
Crystal Creek @ Preston Hollow
07.2016 - 02.2023
Public Affairs/Relations Officer
Life Care Hospitals of Plano
10.2015 - 07.2016
Bachelor of Arts - Communication/Marketing
Ouachita Baptist University
Master of Business Administration - Strategic Leadership
Amberton University