Kennisa Williams
Cape Coral,FL
Summary
Dynamic professional with a proven track record at Millennium Physician Group, excelling in medical billing proficiency and client relationship building. Leveraged CRM system expertise and medical billing knowledge to enhance customer satisfaction and streamline billing processes. Demonstrated exceptional complaint resolution skills, significantly improving patient relations and operational efficiency.
Overview
7
7
years of professional experience
Work History
Reimbursement Resource Rep
Millennium Physician Group
Fort Myers, FL
04.2024 - Current
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or portal messages.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Processed credit card payments from patients in accordance with office policy.
- Answered customer inquiries and provided accurate information regarding products and services.
Patient Access Associate 2
Baptist Health South Florida South Florida
Kendall, FL
12.2022 - 04.2024
- Scheduled appointments for patients according to their needs and preferences.
- Greeted patients and visitors in a friendly, professional manner.
- Verified patient information through insurance eligibility checks.
- Assisted with registration of new patients and updating existing patient records.
- Processed payments for services rendered including co-pays and deductibles.
- Maintained an organized filing system for patient information and documentation.
- Provided customer service to address inquiries or complaints from patients or family members.
- Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Audited charts for completeness prior to submission of claims to insurance companies or government agencies.
- Adhered to HIPAA regulations while handling confidential patient information.
- Performed administrative tasks such as scanning documents into the EHR system.
- Coordinated with clinical staff regarding changes in patient status or care plans.
Customer Relations Manager
AmeriDrive LLC
Miramar, FL
03.2018 - 12.2022
- Developed and implemented customer relations policies and procedures.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with inquiries via telephone, email, or online chat.
- Provided guidance on how to handle difficult customers or situations.
- Analyzed data from CRM systems to identify trends in customer service needs.
- Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
- Reviewed processes regularly to identify opportunities for improvement in efficiency and effectiveness.
Education
High School Diploma -
Miami Norland Senior High
Miami, FL06-2009
Skills
- Account development
- Order problem solving
- Data entry proficiency
- Systems and software expertise
- Client relationship building
- Medical billing proficiency
- Medical billing software
- Medical billing knowledge
- Medical billing experience
- Customer and medical billing
- Account updating
- Complaint resolution
- Multi-line phone talent
- Punctuality and reliability
- Training development aptitude
- Recordkeeping strengths
- Microsoft Office
- Documentation
- Clerical support
- CRM system proficiency
Timeline
Reimbursement Resource Rep
Millennium Physician Group
04.2024 - Current
Patient Access Associate 2
Baptist Health South Florida South Florida
12.2022 - 04.2024
Customer Relations Manager
AmeriDrive LLC
03.2018 - 12.2022
High School Diploma -
Miami Norland Senior High
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