Kennisha Warren
Savannah,GA
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Outgoing with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
6
6
years of professional experience
Work History
Dispatch Manager
The wiz Transportation
Savannah, GA
02.2023 - Current
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Analyzed data to identify trends in customer orders and optimize routes for maximum efficiency.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Addressed questions, problems or requests for service or equipment.
Front Desk Receptionist
Country Inn & Suites By Radisson
Savannah, GA
08.2018 - 12.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Education
High School Diploma -
Savannah High School
Savannah, GA06-2015
Skills
- Sales Support
- Customer Communication
- Fleet maintenance
- DOT Compliance
- Route Planning
- Employee time records
- Daily reports
- Strong leadership
- Staff Training and Development
- Phone dispatch
- Employee Performance Reviews
- Customer Service
- Customer assistance and interaction
- Hospitality services
Timeline
Dispatch Manager
The wiz Transportation
02.2023 - Current
Front Desk Receptionist
Country Inn & Suites By Radisson
08.2018 - 12.2020
High School Diploma -
Savannah High School
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