Kennita Littleton
Byram,MS
Summary
Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Experienced Cashier offering dedication and service expertise developed over 2+ years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature.
Overview
6
6
years of professional experience
Work History
Banquet Server
Country Club
Jackson, MS
11.2023 - Current
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Communicated with chefs regarding any special requests from guests.
- Changed table settings between courses as necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Answered questions regarding menu items and assisted guests in making selections.
Barista
Starbucks
Byram , MS
06.2022 - 08.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Memorized official and off-menu coffee and tea preparations.
- Greeted guests with pleasant smile and superior customer service.
- Gave details on coffee blends and preparation descriptions to customers.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
City of Jackson Summer Program
Summer Youth Employment Program
Jackson, MS
06.2021 - 07.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Read aloud and played alphabet games to encourage early literacy.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Restocked condiments, service supplies and snack bar foods throughout shifts to stay ahead of customer demands.
- Followed directions and recipes to prepare food and operate cooking equipment.
- Sanitized food preparation areas with company-approved cleaning products.
Cashier
Village Kitchen
Jackson , MS
06.2020 - 07.2021
- Assisted with purchases, locating items and signing up for rewards programs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Assisted customers with account updates, new service additions and promotional offers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers, offering assistance to help find necessary store items.
Cashier Team Leader
R.W.D. Concession
Jackson , MS
06.2018 - 06.2020
- Suggested additional menu items, beverages and desserts to increase sales.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Served orders to customers at windows, counters and tables, handling approximately five hundred orders per shift.
- Served food and beverages with focus on quality items and superior service.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Resolved issues with cash registers, card scanners and printers.
- Monitored sales events, added new merchandise and rang up purchases.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Maintained work area in clean and neat manner.
- Prepared special orders for shipment.
- Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
- Managed cashier shifts and breaks.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Built and maintained productive relationships with employees.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
Education
Bachelor of Arts - Actor and Performing Arts
Savannah College of Art And Design, Atlanta
1600 Peachtree Rd NW, Atlanta, GA 3030905.2027
High School Diploma -
Raymond High School
Raymond, MS05.2023
General Studies
Mississippi School of The Arts
Brookhaven, MSGeneral Studies
Forest Hill High School
Jackson, MSUpward Bound Program -
Tougaloo College
Tougaloo, MS05.2019
Skills
Kennita
- Speak highly of company
- Create an environment that enables customers to feel welcome
- Knowledge of basic math(counting, addition and subtraction)
- Great performance for stress situations
- Merchandise
- Restocking
- ID verification
- Leadership
- Cash management
- Coin counting
- Cash, credit, debit checks and snap ebt transactions
- Scanner operations
- Product recommendations
- Cash counting machine operations
- Cash register operation
- Payment processing
- Customer greeting
- Customer order recording
- Cash drawer balancing
- Customer assistance
- Issue resolution
- Microsoft Office, Word, Excel and Spreadsheet
- Babysitting Familiarity
- Versatile
- Merchandise stocking
- Hard-working
- Store opening and closing
- Customer relations
- Opening and closing procedures
- Verbal/written communicate
- Fluent Reading, Speaking and Writing
- Effective and Efficient
Affiliations
- Jackson Film Festival 2022-Current
- Member Small Business Association (2016 - present)
- High Honor Roll Student
- Cross Country (Track Team)
- Theater Actor
- Student Volunteer
Accomplishments
- Won “Employee of the Month” in [2016-2020].
- Consistently maintained high customer satisfaction ratings.
- Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
- TSA/technology student association
- National Honor Society Member
- Majorette
Timeline
Banquet Server
Country Club
11.2023 - Current
Barista
Starbucks
06.2022 - 08.2023
City of Jackson Summer Program
Summer Youth Employment Program
06.2021 - 07.2023
Cashier
Village Kitchen
06.2020 - 07.2021
Cashier Team Leader
R.W.D. Concession
06.2018 - 06.2020
Bachelor of Arts - Actor and Performing Arts
Savannah College of Art And Design, Atlanta
High School Diploma -
Raymond High School
General Studies
Mississippi School of The Arts
General Studies
Forest Hill High School
Upward Bound Program -
Tougaloo College
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