With a proven track record at Kroger for enhancing security and reducing theft through meticulous loss prevention strategies, I bring a unique blend of hard and soft skills, including advanced planning and exceptional customer service. My experience spans from detailed incident reporting to fostering community partnerships, demonstrating a commitment to safety and efficiency.
Work History
Delivery Driver
Self Employed Services
Completed on-time deliveries by choosing best and most efficient routes.
Managed customer inquiries and complaints in polite and professional manner.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Operated vehicle safely in highly congested areas with no traffic violations.
Delivered packages to customer doorsteps and business offices.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Completed rush deliveries on tight timetables to satisfy customer needs.
Loss Prevention Officer
Kroger
Trained all new executives and asset protection personnel.
Conducted daily store walk-throughs to identify potential security risks.
Trained personnel on security best practices, protocols and procedures.
Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Investigated and documented thefts and suspicious activity to improve issue prevention.
Completed incident reports and activity logs for accurate, current records.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Interviewed suspects, customers and witnesses to obtain helpful information and statements.
Observed video surveillance systems for prompt emergency response.
Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Patrolled store premises to detect and prevent shoplifting and security breaches.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Liaised with law enforcement and security personnel in issue investigation.
Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
Enhanced team collaboration by organizing regular meetings to discuss loss prevention strategies and share insights.
Conducted regular security audits to ensure compliance with loss prevention policies, reducing incidents of theft.
Analyzed data trends to pinpoint high-risk products or departments, adjusting security measures accordingly.
Led workshops on loss prevention techniques for new employees, increasing their awareness and effectiveness from day one.
Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
Reduced internal theft by conducting surprise checks and fostering environment of accountability.
Deputy Constable
Perry Township Indianapolis
Stored personal property to enforce levies.
Provided exceptional customer service while enforcing laws at a consistently high level of professionalism.
Completed detailed reports on all incidents attended to ensure accurate record keeping and follow-up actions when required.
Assisted in the planning and execution of security measures for special events within the jurisdiction.
Provided crowd control services for various events, ensuring the safety of attendees and maintaining a peaceful atmosphere.
Supervised drug tests for offenders.
Served orders of protection or orders prohibiting harassment.