Kenniya Brown
Dallas,TX
Summary
Detail-oriented and optimistic customer support specialist with over 6 years of professional experiences assisting customers solving problems and a zest for solving complex problems. Licensed Claims Adjuster focused on weather related claims. Also, in the process of building cosmetic brand from ground up!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
Dallas, TX
05.2022 - 12.2023
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement
- Recommended settlement offers and negotiated payment arrangements
- Investigated questionable claims to determine payment authorization
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs
- Identified and obtained evidence to ascertain claim value
- Negotiated and settled claims according to information presented through reports, research and data verification.
Chat/Phone Support Representative
PFSweb
Dallas, TX
10.2021 - 10.2022
- Instilled calm in customers, managing escalations and transfers with utmost professionalism
- Fielded high-volume calls and answered inquiries, updated accounts, and resolved concerns
- Demonstrated quality and service standards consistently when responding to requests
- Updated internal system with details about customer encounters and issues
- Updated records with all interactions and customers transactions.
Home Customer Service Representative
Navient Solutions
Dallas, TX
03.2021 - 10.2021
- In dept knowledge of Nys Department of Labor customer relations
- Effectively managed calls from a home based office via remote connection call center
- Gathered and verified all requested claimants information for security reasons
- Assisted claimants with access to DOL portal and updates on claim
- Processed claims filed on the Internet
Customer Service Representative
Advanced Call Center Technologies, LLC
Dallas, TX
09.2020 - 03.2021
- Works well and efficiently in a fast-paced banking environment
- In-depth knowledge of banking, financial services and products of bank of America
- Assist customers on access account by web or phone
- Knowledge of using advanced computer applications like word processor, spreadsheet and the Internet
- Show advanced verbal skills
Security Guard
Allied Universal Security Services, Systems and Solutions
Dallas, TX
08.2019 - 10.2020
- Secure premises and personnel by patrolling property
- Monitoring surveillance equipment, inspecting buildings
- Equipment and access points; permitting entry
- Maintain environment by monitoring and setting building and equipment controls
- Provide excellent customer service
Sales Associate
Forever 21
Dallas, TX
07.2018 - 12.2018
- Maintain a clean store
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Offered product and service consultations and employed upselling techniques
- Worked with fellow sales team members to achieve group targets.
Customer Service Representative
PFSweb
Dallas, TX
05.2017 - 08.2017
- Assisted customers and answered phone
- Reached out to existing customers for outstanding payments
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier/Bartender
AT&T Stadium
Arlington, TX
01.2017 - 05.2017
- Handled cash and customers
- Served Beer
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers.
Cashier/Customer Service
Dairy Queen
Dallas, TX
01.2016 - 05.2017
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Maintained work area and kept cash drawer organized
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education
Bachelor of Arts -
Prairie View A & M University
Hempstead, TX05-2026
High School Diploma -
Uplift Heights
Dallas, TX05.2017
Skills
- Online communications
- Queue management
- Customer education
- Company policies and procedures
- Decision Making
- Tracking and updates
- Credit card payment processing
- Inbound and Outbound Calling
- Customer relations
- Property claims
- Xactimate specialist
- Insurance fraud expertise
- Claims file management processes
Certification
Licensed Insurance Adjuster - 2022
References
References available upon request.
Timeline
Claims Adjuster
State Farm
05.2022 - 12.2023
Chat/Phone Support Representative
PFSweb
10.2021 - 10.2022
Home Customer Service Representative
Navient Solutions
03.2021 - 10.2021
Customer Service Representative
Advanced Call Center Technologies, LLC
09.2020 - 03.2021
Security Guard
Allied Universal Security Services, Systems and Solutions
08.2019 - 10.2020
Sales Associate
Forever 21
07.2018 - 12.2018
Customer Service Representative
PFSweb
05.2017 - 08.2017
Cashier/Bartender
AT&T Stadium
01.2017 - 05.2017
Cashier/Customer Service
Dairy Queen
01.2016 - 05.2017
Bachelor of Arts -
Prairie View A & M University
High School Diploma -
Uplift Heights
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