KENNON A. KEITH
Forney,USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Area Manager
Amazon Vendor Flex
2024.01 - Current
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Supervised various locations, enforcing high-quality standards of operation.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Working with Vendor Partners to maximize product flow while balancing the needs to fulfiil customer orders both inbound and outbound
Area Manager
Amazon Fresh Online
2022.04 - 2024.01
- Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated with upper management to implement continuous improvements and exceed team
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Store Manager
Amazon 4-Star
2021.10 - 2022.03
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
Amazon Fresh
2020.03 - 2021.10
- .Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reported issues to higher management with great detail.
- Actively giving support to other departments are needed and/or requested
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Leader
GameStop River Oaks
2017.11 - 2020.03
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Certified Sales Advisor
Infiniti of Valencia
2013.05 - 2017.11
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction le
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- 2x District Winner of 'Infiniti Crossover Challenge'
Certified Sales Advisor
Calstar Motors
2012.04 - 2013.05
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
Gaming Sales Supervisor
Best Buy Stores Inc.
2008.01 - 2012.04
- Responsible for formulating and executing operational and sales strategies with other store leaders.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Boosted sales by implementing effective training programs for new and existing employees.
- Developed work schedules for department personnel to maximize floor coverage and sales with minimal impact to labor allocation.
- Ensured that department efforts are aligned with store and company sales strategy
- Created and implemented shrink reduction and prevention efforts
- Analyzed sales data to set quotas and assess potential areas of growth
Operations Administrative Senior
Best Buy Stores Inc.
2008.01 - 2009.01
- Company Overview: Big box consumer retail outlet specializing in electronic/entertainment solutions for the home and office
- Average annual sale for store location was $70M
- Work in conjunction with store management to drive financial/operational performance and enhanced customer experience
- Performed daily deposit reconciliations, researched and reported variances to store management
- Coordinated staff activities in support of product sales targets and enhanced customer service
- Identified errors in transactions and submitted corrections to the corporate audit department
- Research and rectify technical issues concerning Point-of-Sale functionality
- Focused and communicated key drivers of daily business to team
- Cross-train customer service associates on various operational procedures
- Big box consumer retail outlet specializing in electronic/entertainment solutions for the home and office
- Average annual sale for store location was $70M
Product Process Supervisor
Best Buy Stores Inc.
2005.01 - 2006.01
- Company Overview: Big box consumer retail outlet specializing in electronic/entertainment solutions for the home and office
- Average annual sale for store location was $70M
- Instrumental in the 2005 execution of company-wide sales floor reorganization
- Supervised staff assigned to in-store product display, maintained current and timely merchandise receiving process
- Served as primary contact for security service contracted to provide on-site monitoring of product inventory as well as after-hour surveillance of physical facilities
- Oversaw location compliance to OSHA safety and environmental codes and ordinances
- Big box consumer retail outlet specializing in electronic/entertainment solutions for the home and office
- Average annual sale for store location was $70M
Education
Masters Business Administration - Global Business Management
University of Phoenix
Pasadena, CABachelor of Arts - Business Administration
University of Phoenix
Pasadena, CASkills
- Staff Training
- Customer Relationship Management
- Staff Scheduling
- Employee Scheduling
- Customer Service
- Training and coaching
- Team Leadership
- Customer Relations
- Project Management
- Policy Enforcement
- Interpersonal Communication
- Group Presentations
Additionalrelevantexperience
- Administrative Assistant, Rosenfeld, Meyer, & Susman, LLP, Beverly Hills, CA
- Operations Manager, Circuit City Stores Inc., Glendale, CA
Timeline
Area Manager
Amazon Vendor Flex
2024.01 - Current
Area Manager
Amazon Fresh Online
2022.04 - 2024.01
Store Manager
Amazon 4-Star
2021.10 - 2022.03
Assistant Store Manager
Amazon Fresh
2020.03 - 2021.10
Store Leader
GameStop River Oaks
2017.11 - 2020.03
Certified Sales Advisor
Infiniti of Valencia
2013.05 - 2017.11
Certified Sales Advisor
Calstar Motors
2012.04 - 2013.05
Gaming Sales Supervisor
Best Buy Stores Inc.
2008.01 - 2012.04
Operations Administrative Senior
Best Buy Stores Inc.
2008.01 - 2009.01
Product Process Supervisor
Best Buy Stores Inc.
2005.01 - 2006.01
Masters Business Administration - Global Business Management
University of Phoenix
Bachelor of Arts - Business Administration
University of Phoenix
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