Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kennon Watson

Little Rock,AR

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Lead Associate Operation

Chase Bank
Little Rock, AR
04.2021 - Current
  • Assist with branch observations in the market to adhere with policies and procedures
  • Collaborated with the Branch Manager to establish a welcoming and customer-centric branch atmosphere
  • Assist with training Branch Managers and Branch Operation Leads on risk and controls
  • Facilitated customer introductions to the branch team, enabling relationships and assistance with specific financial requirements
  • Mentor Branch Operation Leads and inspiring Branch Operation Leads
  • Partners with Branch Managers with all aspects of branch operations, including loss control, compliance, and audit standards
  • Provided leadership to team members by motivating, training, and coaching
  • Conducted market controls workshops as a lead facilitator.

Branch Service Leader

Regions Bank
Little Rock, AR
12.2016 - 04.2021
  • Provides a consistent optimal customer experience and handling customers' transactional needs
  • Answers customer inquiries regarding products and services, fulfills servicing requests, and opens Consumer products such as checking and savings accounts
  • Works to create and establish relationships with customers, remaining well-informed about the customer's relationship with the bank
  • Educates customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online, and ATM offerings
  • Assists branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution
  • Refers customers to an internal team of experts when more complex financial goals and needs are recognized
  • Achieves required levels of outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
  • Ensures safe and sound banking practices, including adherence to all applicable laws and regulations
  • Reconcile branch reports to maintain compliance within the branch.

Senior Teller

Arvest
Little Rock, AR
09.2013 - 06.2016
  • Assist customers and prospective customers by opening new accounts and cross-selling additional bank services
  • Participate in error resolution with customers and staff
  • Supervise functions of Customer Service Representative and Teller staff including: continuous review and measurement of staff performance and accuracy of assigned work
  • Assist with scheduling and evaluation of other tellers
  • Perform audits on teller cash drawers, vault, and cash dispensers
  • Monitor cash balances of all tellers and vault
  • Provide customers with exceptional customer service
  • Assist customers with a variety of tasks, including checking their account balances, helping them make deposits or withdrawals, and sell additional products to customers when needed
  • Assist other tellers with problem solving, providing overrides, in addition open and closing the branch
  • Provided operational support for high-volume financial institution
  • Reviewed files, records and other documents to obtain information and respond to requests.

Education

BS in Sports Management -

University of Arkansas at Little Rock
Little Rock, AR
12.2015

MBA in Finance -

Webster University
Little Rock, AR

Skills

  • Proficient in Microsoft Office products
  • Results driven
  • High level of accuracy with strong attention to detail
  • Quality assurance
  • Decision-Making
  • Time Management
  • Team building and motivation
  • Ability to communicate effectively in written and oral format
  • Client Relationship Management
  • Meeting planning
  • Project Planning
  • Calendar Management
  • Organization skills

Accomplishments

  • Three effective branch reviews with 2 out of the 3 being perfect reviews.
  • Seven consecutive months with zero CMR errors.
  • Recommended to mentor Branch Operation Leads by Market Director.
  • Recognized by management and peers as the go-to person regarding controls.

Timeline

Lead Associate Operation

Chase Bank
04.2021 - Current

Branch Service Leader

Regions Bank
12.2016 - 04.2021

Senior Teller

Arvest
09.2013 - 06.2016

BS in Sports Management -

University of Arkansas at Little Rock

MBA in Finance -

Webster University

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Kennon Watson