KENNY ABREU
Perth Amboy,NJ
Summary
A highly motivated and results-driven professional pursuing a Master of Arts in Organizational Psychology at Kean University and holding a Managing Human Resources certificate from the University of Minnesota and a Bachelor of Arts in Psychology (Magna Cum Laude) from Kean University and extensive experience in team leadership, employee relations, and operations management, this individual brings a strong foundation in HR principles, including recruitment support, onboarding, training program development, performance management, and policy compliance. Through key roles at Topgolf New Jersey as both a Lead Maintenance IT Technician and Hospitality Management Team Lead, they have demonstrated expertise in cross-functional collaboration, staff coaching, conflict resolution, workplace investigations, and ensuring adherence to HR, safety, and labor standards. Recognized for exceptional communication and team-building skills, they consistently strengthen organizational culture and drive employee engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Maintenance Technician
Topgolf Callaway Brands
07.2021 - Current
- Support venue operations through cross-functional collaboration with management, HR, and facilities.
- Communicate effectively with staff and management to resolve workplace issues and ensure operational compliance with company policies.
- Maintain accurate records of maintenance activities, inventory, and equipment usage in support of company safety and compliance standards.
- Uphold employee and guest safety through adherence to workplace health and environmental regulations.
- Perform routine inspections and maintenance tasks on facility equipment.
- Support facility security measures and access control.
- Respond to facility-related requests and inquiries from employees.
Hospitality Management Team Lead
Topgolf Callaway Brands
05.2018 - 06.2020
- Supervised and coordinated a team of 100+ employees, overseeing scheduling, training, and performance evaluations.
- Coached and mentored employees to enhance engagement, productivity, and professional growth.
- Partnered with leadership to develop and implement policies, service standards, and staff recognition programs.
- Ensured compliance with HR and operational policies, including attendance tracking, I-9 verification, and workplace conduct.
- Collaborated with department managers to plan and execute company events, team-building activities, and employee appreciation initiatives.
- Managed payroll-related data, shift scheduling, and employee feedback to support workforce efficiency.
- Maintained strong employee relations by handling staff inquiries, conflict resolution, and feedback in a professional manner.
Lead Corporate Trainer
Topgolf Callaway Brands
02.2017 - 02.2020
- Train new hires. Provide training on their specific roles and responsibilities.
- Teach core classes, facilitate core classes for new associates.
- Demonstrate outstanding performance. Set an example through high performance and a strong understanding of job duties.
- Ensure consistency, help maintain consistency in the employee experience across all venues and associate levels.
- Coach: Use a coaching model to assess, align, advise, and take action to help new associates.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 30%.
- Used ADP to design training for Front of House employees and increase company retention and productivity rates 25%.
- Trained and mentored 20 new personnel hired to fulfill various roles.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ05.2025
Master of Arts - Psychology- Human Behavior and Organizational
Kean University
Union, NJ05.
Skills
- Employee Relations & Engagement
- Training & Development
- HR Policy & Compliance (I-9, Attendance, Safety)
- Performance Evaluation
- Recruitment & Onboarding Support
- Microsoft Office (Excel, Word), Mac OS, iOS Conflict Resolution & Communication
- Team Collaboration & Leadership
- Customer & Employee Satisfaction
- Hiring & Talent Acquisition
- Codes compliance
Accomplishments
- Supervised team of 500 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
.
- Collaborated with team of 8 in the development of PIPS (Performance Improvement Plans).
- Documented and resolved onboarding issues which led to smooth hiring processes.
- Resolved product issue through consumer testing.
Certification
- University of Minnesota
- Human Resources Management
Deans List
Achieved Deans List Academic Year 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Maintenance Technician
Topgolf Callaway Brands
07.2021 - Current
Hospitality Management Team Lead
Topgolf Callaway Brands
05.2018 - 06.2020
Lead Corporate Trainer
Topgolf Callaway Brands
02.2017 - 02.2020
Bachelor of Arts - Psychology
Kean University
Master of Arts - Psychology- Human Behavior and Organizational
Kean University