KENNY ABREU
Summary
A highly motivated and results-driven professional pursuing a Master of Arts in Organizational Psychology at Kean University and holding a Managing Human Resources certificate from the University of Minnesota and a Bachelor of Arts in Psychology (Magna Cum Laude) from Kean University and extensive experience in team leadership, employee relations, and operations management, this individual brings a strong foundation in HR principles, including recruitment support, onboarding, training program development, performance management, and policy compliance. T
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Facilities Technician
Topgolf Callaway Brands
Edison, New Jersey
07.2021 - Current
- Support venue operations through cross-functional collaboration with management, HR, and facilities.
- Communicate effectively with staff and management to resolve workplace issues and ensure operational compliance with company policies.
- Maintain accurate records of maintenance activities, inventory, and equipment usage in support of company safety and compliance standards.
- Uphold employee and guest safety through adherence to workplace health and environmental regulations.
- Perform routine inspections and maintenance tasks on facility equipment.
- Support facility security measures and access control.
- Respond to facility-related requests and inquiries from employees.
- Conducted regular inspections of facilities for safety compliance.
Hospitality Management Team Lead
Topgolf Callaway Brands
Edison, New Jersey
05.2018 - 06.2020
- Supervised and coordinated a team of 100+ employees, overseeing scheduling, training, and performance evaluations.
- Coached and mentored employees to enhance engagement, productivity, and professional growth.
- Partnered with leadership to develop and implement policies, service standards, and staff recognition programs.
- Ensured compliance with HR and operational policies, including attendance tracking, I-9 verification, and workplace conduct.
- Collaborated with department managers to plan and execute company events, team-building activities, and employee appreciation initiatives.
- Managed payroll-related data, shift scheduling, and employee feedback to support workforce efficiency.
- Maintained strong employee relations by handling staff inquiries, conflict resolution, and feedback in a professional manner.
Lead Corporate Trainer
Topgolf Callaway Brands
Edison, New Jersey
02.2017 - 02.2020
- Train new hires. Provide training on their specific roles and responsibilities.
- Teach core classes, facilitate core classes for new associates.
- Demonstrate outstanding performance. Set an example through high performance and a strong understanding of job duties.
- Ensure consistency, help maintain consistency in the employee experience across all venues and associate levels.
- Coach: Use a coaching model to assess, align, advise, and take action to help new associates.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 30%.
- Used ADP to design training for Front of House employees and increase company retention and productivity rates 25%.
- Trained and mentored 20 new personnel hired to fulfill various roles.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ5 2025
Master of Arts - Psychology- Human Behavior and Organizational
Kean University
Union, NJ09-2027
Skills
- Employee Relations & Engagement
- Training & Development
- HR Policy & Compliance (I-9, Attendance, Safety)
- Performance Evaluation
- Recruitment & Onboarding Support
- Microsoft Office (Excel, Word), Mac OS, iOS Conflict Resolution & Communication
- Team Collaboration & Leadership
- Customer & Employee Satisfaction
- Hiring & Talent Acquisition
- Codes compliance
- Employee training
- Project management
- Effective communication
- Organizational behavior
Accomplishments
- Supervised team of 500 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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- Collaborated with team of 8 in the development of PIPS (Performance Improvement Plans).
- Documented and resolved onboarding issues which led to smooth hiring processes.
- Resolved product issue through consumer testing.
Certification
University of Minnesota, Human Resources Management
Deans List
Achieved Deans List Academic Year 2024
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Facilities Technician
Topgolf Callaway Brands
07.2021 - Current
Hospitality Management Team Lead
Topgolf Callaway Brands
05.2018 - 06.2020
Lead Corporate Trainer
Topgolf Callaway Brands
02.2017 - 02.2020
Bachelor of Arts - Psychology
Kean University
Master of Arts - Psychology- Human Behavior and Organizational
Kean University