Kenny Barrera
La Crescenta,CA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination, financial decisions and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy and urgency.
Overview
8
8
years of professional experience
Work History
Operations Manager
Bowlero
03.2022 - Current
- My direct responsibilities became bar managing, human resources, associate scheduling, bowling league coordinator, F&B sales, center financials and day-to-day operations with staff and guests.
- Contributed to the development and maintenance of the Center Checkbook that accounts for comparisons of PY's numbers, declining budgets, invoices, adjustments, costs of sales, payroll, and weekly revenue in order to maintain a strong knowledge and understanding of the business.
- Improved operational efficiency by creating goals and action plans that management and associates would be kept accountable weekly.
- Maintain a strong and striving work environment that allow associates to gain knowledge and growth within the company. Which resulted in higher employee retention.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed projects regarding ways to increase revenue from PY. (F&B sales, events, retail and league bowling)
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed center budget by forecasting and financial reporting processes to track progress towards higher periods. Leading to a profiting Fiscal Year.
- Analyzed market trends/data to identify potential opportunities for business growth.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized successful tournaments for increased participation and community engagement.
- Maintained accurate records of game results, ensuring timely updates on standings and statistics.
- Collaborated with local businesses for sponsorship opportunities, supporting league growth and development.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Participated in regional competitions representing the establishment showcasing every aspect resulting in increased recognition.
- Strategized plans to increase bar revenue through innovative promotional concepts and market trends collected from data.
- Recruited, hired and mentored staff on practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Collaborated with District Managers to ensure adequate staffing levels were maintained during peak periods while minimizing overtime costs.
- Developed customized reports to provide insight into key performance metrics related to scheduling effectiveness.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new managers on company software, processes, and best practices.
- Developed and implemented data entry operations.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. (EBITDAR)
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Input financial data and produced reports using Excel and Google Sheets.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Maintained and processed invoices, deposits, and money logs.
Manager
Back Alley Bowling
06.2016 - 03.2022
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Main task was maintaining the centers largest percentage of revenue which was league bowling.
- Coordinated leagues, tournaments, and fundraisers to increase community engagement with the bowling center. Handling about $1.4M in cash and wire transfers.
- Coordinated and executed major tournaments in Las Vegas. Handling large amounts of money that I would later distribute.
- Oversaw regular maintenance of lanes, machines, and equipment to maximize uptime and performance.
- Developed partnerships with local businesses for cross-promotional opportunities, boosting both brand awareness and customer base growth.
- Facilitated smooth operations during league play by coordinating with league representatives and maintaining schedules accordingly.
- Developed strong guest relationships, resulting in increased loyalty and retention rates.
- Utilized CRM software efficiently to track client interactions and maintain up-to-date personal information. (Ex: Bank info, Address, Phone numbers, emails and DOB)
Education
No Degree - Business Administration
Glendale Community College
Glendale, CAHigh School Diploma -
Crescenta Valley High School
La Crescenta, CA06.2015
Skills
- Business Development
- P&L Management
- Customer Retention
- Organizational Management
- Financial Management
- Team Leadership
- Schedule Oversight
- Budgeting and Forecasting
Timeline
Operations Manager
Bowlero
03.2022 - Current
Manager
Back Alley Bowling
06.2016 - 03.2022
No Degree - Business Administration
Glendale Community College
High School Diploma -
Crescenta Valley High School