Kenny Boodhoo

As a Store Manager at Daniels Jewelers, I excelled in overseeing operations, staff performance, and customer satisfaction, closely mirroring the key responsibilities of managing guest services. I led a team across various functions, including sales, customer service, and inventory management, while providing training and performance feedback to ensure high standards of service delivery. I consistently developed and implemented strategies to address customer concerns and enhance the shopping experience. One of my key achievements was developing a highly successful lead-generation strategy, where I managed over 200 calls per month. Through cultivating relationships with both previous and new customers, I achieved a conversion rate of 60-70%, driving significant foot traffic to our location. This proactive approach contributed to an increase in customer engagement and revenue. Additionally, I maintained a strong knowledge of products and services, enabling me to address inquiries efficiently and guide customers with precision. My role required managing systems for accurate transactions and operations, similar to overseeing computer applications in a guest-facing environment. I prioritized team collaboration and ensured smooth operations to meet both customer expectations and business goals.

As a Audio Video & Appliance Designer at Best Buy, where I concentrate on home theater, audio, appliances and high-end solutions to help clients choose the perfect technology that caters to their requirements

I manage sales, service orders, spearhead revenue expansion, and deliver an exceptional customer experience by way of expert consulting and customized recommendations

In addition to managing the day-to-day operations, I also train and mentor employees, collaborate with installation specialists, and remain updated on industry advancements in a bid to provide the best quality of service and expertise.

Upper management has recognized my individual contributions as accounting for approximately 30% of our store’s overall KPI performance at our main location

As a Sony Brand Representative, I take part in training customers and retail personnel on Sony's latest technology releases that feature televisions, audio, cameras, and gaming systems. I conduct hands-on in-store training for the sales personnel, thereby equipping them with the information and confidence needed to push sales substantially along with enhancing customer experience by demonstrating the premier product features, addressing queries, and keeping up-to-date on industry trends, I assist in developing brand loyalty and Sony's highest visibility within the store. In my time as the Sony Representative, I successfully exceeded revenue targets from the previous year, achieving an impressive over 100% increase in brand sales, nearly doubling performance and driving significant growth.

As a GNC sales manager and trainer, I help customers achieve their health and well-being goals by providing specialist recommendations on vitamins and nutrition. I educate customers and employees on the latest health trends to run product benefits, use, and sell sales and increase overall shopping experience. In addition to my participation in day-to-day store operations, I lead training sessions so that team members have knowledge and confidence to recommend the correct products. My objective is to make informed decisions about their health and empower them to provide practical solutions to both employees and customers

As a store associate and shift lead in Walgreens, I provide excellent customer service by assisting sales, inventory management and store operations. In the role of my leadership, I oversee daily tasks, support team members, and ensure efficient workflows. I also help maintain new employees, handle transactions and maintain a well organized store to create a positive purchasing experience for customers