Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENNY BROWN

Hendersonville,TN

Summary

Trained in unloading, unpacking, labeling, and stocking shelves. Throughout the sales process, be quick and effective in making decisions while maintaining excellent customer service. Productive Self-motivated and open to working a variety of shifts. Talented Consistent Interpersonal and negotiation skills are exceptional in this trained facilitator. Warehouse and manufacturing operations Accurate money handling Computer-savvy Excellent time management Merchandising skills

Overview

10
10
years of professional experience

Work History

Laborer

Harness LLC
07.2023 - 06.2024

• Would help laying pipe for sewer and main water line

• Driving dump trucks

• Use heavy equipment such as skid steer, excavator, smooth drum and more

Customer Service/ Call Center Rep

Presidential Staffing Inc
12.2022 - 04.2023
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered over 100 calls per shift to meet fast-paced call center demands.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Restoration Technician

Presidential Staffing Inc/ Serv Pro
10.2022 - 12.2022
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery.
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
  • Worked safely in disaster environment by adhering to company and quality procedures.
  • Completed tear-down of existing structures and prepared for new construction.
  • Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
  • Inspected damaged properties and contents to prepare job action plan.
  • Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
  • Minimized further deterioration and restored original appearances by filling in missing or broken areas with fabricated components.
  • Employed approved solvents and cleansers to ready items for display.
  • Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial or cultural losses.

Plumbing Apprentice

Southside Plumbing
01.2019 - 07.2022
  • Secured rising mains and boiler piping to structural supports in new construction and remodeling projects
  • Delivered excellent customer service
  • Filled chipped, cracked, and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections
  • Used hand tools to replace worn cutting tools
  • Waterworks, locks, and dams were all installed by me
  • Cleaned up supplies, trash, and old system components to leave the area clean during and after work
  • Cleaned gutters and cleared drains and downspouts
  • Helped lay ties and rails and graded and maintained railroad right-of-ways
  • Followed company procedures to keep the work environment clean and organized
  • Assessed the quality and condition of sewers and piping systems
  • Made piping by measuring, threading, and cutting materials at the proper angles
  • Applied caulk, sealants, and other agents to the surfaces that had been installed
  • Product Inspection: Inspected products to ensure highest quality
  • Process Improvement: Created new departmental procedures manual
  • Assessed organizational training needs
  • Machine Repair: Detected machine malfunctions and problem-solved accordingly
  • Repaired, maintained and replaced parts on dies
  • Handled
  • Evaluated
  • Equipment Maintenance: Performed routine maintenance on equipment on as-needed basis
  • Replaced
  • Managed
  • Collaborated
  • Led a crew of 5 general construction laborers
  • Accomplishments
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Organized and moved materials from truck to job site to support project requirements.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Safely handled tools and equipment in large-scale projects.

Molding Technician

Home Depot
02.2018 - 12.2018
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
  • Management recognized me for providing outstanding customer service
  • Assisted in the creation of 60 procedures
  • Performed routine preventative maintenance and upkeep on all production equipment to maximize efficiency and minimize downtime.

Cart Attendant

Home Depot
01.2018 - 02.2018
  • Quickly and efficiently exchanged returned merchandise for customers
  • Finished replenishing the floor to ensure size availability and customer satisfaction
  • Offered patrons carts
  • Organized store merchandise racks by color, size, and style to create a visually appealing environment
  • Built customer confidence by actively listening to customer concerns and providing appropriate feedback.

Stockroom Associate

Target
01.2014 - 12.2017
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Shelved new and returned inventory according to proper storage procedures.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Completed physical inventory counts each month.
  • Checked numbers manually and used hand-held equipment to locate products.

Education

Completion Certificate - CDL Class A

Truck Driving Institute
6201 Epps Mill Rd Christiana TN 37037
01.2025

Diploma -

North Clayton High School
Atlanta, GA
05.2008

Skills

  • Customer Experience
  • Training and Development
  • Security Administration
  • Customer Relationship Management
  • Good Listening Skills
  • Dump truck driving
  • Heavy equipment
  • Written and Oral Communications
  • Problem Identification
  • Problem Resolution
  • Detailed Evaluations
  • Database Maintenance
  • Call Controlling
  • Replacing Windshields
  • Documentation
  • Issue and Complaint Resolution
  • Good Judgment
  • Goals and Performance

Timeline

Laborer

Harness LLC
07.2023 - 06.2024

Customer Service/ Call Center Rep

Presidential Staffing Inc
12.2022 - 04.2023

Restoration Technician

Presidential Staffing Inc/ Serv Pro
10.2022 - 12.2022

Plumbing Apprentice

Southside Plumbing
01.2019 - 07.2022

Molding Technician

Home Depot
02.2018 - 12.2018

Cart Attendant

Home Depot
01.2018 - 02.2018

Stockroom Associate

Target
01.2014 - 12.2017

Diploma -

North Clayton High School

Completion Certificate - CDL Class A

Truck Driving Institute
KENNY BROWN