Kenny Buchanan
Portland
Summary
Experienced Service Technician with proven history of evaluating and diagnosing problems in order to create options that offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to listening and communicating clearly with customers for an honest and comfortable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Central Air Heating and Cooling
01.2025 - Current
- Build trusting relationships with customers while providing detailed and accurate information regarding their HVAC systems.
- Inspect and diagnose issues with homeowner’s heating and cooling systems, while clearly communicating the steps needed for repairs or improvement.
- Report and track detailed notes from all jobs completed to allow the company and customer to have a reference of work completed.
- Design and create solutions to repair damaged equipment based on the consumer’s needs, then perform repairs to completion.
- Maintain and stock a work vehicle with the proper equipment needed to efficiently perform daily tasks.
Service Technician
Priority One Heating and Cooling
03.2024 - 01.2025
- Evaluate residential heating and cooling systems to identify potential or active issues for the customer. If issues are discovered then prepare accurate solutions and effectively communicate them to the customer.
- Maintain and operate a company vehicle while keeping track of truck inventory/stock to remain effective in the field of service.
- Input job notations using Servicetitan software on an Ipad to keep a detailed log of reports regarding all jobs completed.
- Diagnose and repair issues on equipment related but not limited to: natural gas furnaces, traditional split style ducted heat pumps, ductless heat pumps, air conditioners, and other common residential style units.
Maintenance Technician
Marshall's Inc.
01.2024 - 03.2024
- Analyze HVAC equipment condition through a multitude of tests including amp draws, capacitor readings, static pressures, gas pressures, duct sizing, etc. to help provide insight to customers on the longevity of current equipment.
- Communicate effectively with customers to explain how their equipment is operating and provide them with instructions on how to maintain their system in an efficient manner.
- Utilize scheduling and reporting software to record testing information, customer information, equipment information, work notes, and payment collection during the workday.
Home Solution Advisor
RSP Heating and Cooling
03.2019 - 04.2022
- Communicate directly with clients during in-home sales call to identify unique concerns and requirements regarding their project.
- Accurately gather precise measurements on existing HVAC systems to build a project portfolio for accurate quoting of replacement options.
- Design HVAC system sizing and duct system configuration using the Wrightsoft CAD software.
- Transcribe all completed sales into instructional work scopes that clearly outline all requirements of each job for the installation crews to follow.
- Continually monitor pending client files with prompt follow-up appointments while also tracking all sold projects during the install process to ensure quality and accuracy.
Education
Bachelor of Science - Kinesiology
Indiana University
01.2015
Skills
- Multitasking and organization
- Clear verbal and written communication
- Strong independent work history
- Detailed job report tracking
- Multicultural workforce familiarity
- Interpret schematics and diagrams
- Troubleshooting skills
Certification
- EPA License
- NATE Certifications
Timeline
Service Technician
Central Air Heating and Cooling
01.2025 - Current
Service Technician
Priority One Heating and Cooling
03.2024 - 01.2025
Maintenance Technician
Marshall's Inc.
01.2024 - 03.2024
Home Solution Advisor
RSP Heating and Cooling
03.2019 - 04.2022
Bachelor of Science - Kinesiology
Indiana University