Kenny Cayetano
Astoria,NY
Summary
Personable and Professional restaurant server/ Bartender with 17 years of experience in Fast Casual , Casual , and Fine Dining settings. Providing high standards of Hospitality and Service with the ability to multi task and work well under pressure. Certified food Handler .
Overview
19
19
years of professional experience
Work History
Lead Bartender
Torch & Crown Brewery Restaurant
06.2021 - 11.2026
- Led bar operations, ensuring high standards of service and customer satisfaction.
- Developed and implemented innovative cocktail menus to enhance guest experience.
- Managed inventory, ordering supplies, and maintaining cost-effective practices.
- Ensured compliance with health regulations and safety protocols in bar area.
- Optimized workflow processes within the bar to improve efficiency during peak hours.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Served high customer volumes during special events, nights, and weekends.
Server
Blue Smoke
06.2019 - 09.2019
- Adapted quickly to high-pressure environments during peak service hours, maintaining composure and efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Private Dining Room Server
The Modern
09.2017 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of high-quality food and beverages.
- Took orders and delivered food items to residents in main dining room.
- Replenished table, wait staff and kitchen supplies.
- Checked on needs of each table and retrieved additional items.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
- Completed thorough side work duties before opening and after closing to maintain an organized dining area that was ready for service at all times.
Bartender
Chefs Club
11.2015 - 03.2020
- Collaborated with kitchen staff to coordinate food and drink pairings, optimizing guest satisfaction.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Server
Terrace Cafe / USHG
03.2011 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Assisted in training new servers on restaurant policies and procedures.
- Maintained cleanliness and organization of dining area to enhance guest comfort.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier Supervisor
Cafe 2 / USHG
03.2008 - 05.2012
- Supervised daily cash handling procedures to ensure accuracy and compliance.
- Trained and mentored new cashiers on operational standards and customer service excellence.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Education
Associate Degree - Accounting
New York City College of Technology
Brooklyn, NY04.2007
Skills
- Highly responsible and reliable
- Works well under pressure
- Trained in liquor, wine and food service
- Exceptional interpersonal skills
- Extensive Hospitality
- High Volume dining
- In-depth food and Wine knowledge
- Excellent customer service skills
Timeline
Lead Bartender
Torch & Crown Brewery Restaurant
06.2021 - 11.2026
Server
Blue Smoke
06.2019 - 09.2019
Private Dining Room Server
The Modern
09.2017 - Current
Bartender
Chefs Club
11.2015 - 03.2020
Server
Terrace Cafe / USHG
03.2011 - Current
Cashier Supervisor
Cafe 2 / USHG
03.2008 - 05.2012
Associate Degree - Accounting
New York City College of Technology