Kenny Cayetano
Astoria,NY
Summary
Personable and Professional restaurant server/ Bartender with 17 years of experience in Fast Casual , Casual , and Fine Dining settings. Providing high standards of Hospitality and Service with the ability to multi task and work well under pressure. Certified food Handler .
Overview
19
19
years of professional experience
Work History
Lead Bartender
Torch & Crown Brewery Restaurant
New York, NY
06.2021 - 11.2026
- Led bar operations, ensuring high standards of service and customer satisfaction.
- Developed and implemented innovative cocktail menus to enhance guest experience.
- Managed inventory, ordering supplies, and maintaining cost-effective practices.
- Ensured compliance with health regulations and safety protocols in bar area.
- Optimized workflow processes within the bar to improve efficiency during peak hours.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Served high customer volumes during special events, nights, and weekends.
Server
Blue Smoke
New York, NY
06.2019 - 09.2019
- Adapted quickly to high-pressure environments during peak service hours, maintaining composure and efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Private Dining Room Server
The Modern
New York
09.2017 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of high-quality food and beverages.
- Took orders and delivered food items to residents in main dining room.
- Replenished table, wait staff and kitchen supplies.
- Checked on needs of each table and retrieved additional items.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
- Completed thorough side work duties before opening and after closing to maintain an organized dining area that was ready for service at all times.
Bartender
Chefs Club
New York, NY
11.2015 - 03.2020
- Collaborated with kitchen staff to coordinate food and drink pairings, optimizing guest satisfaction.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Server
Terrace Cafe / USHG
New York, NY
03.2011 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Assisted in training new servers on restaurant policies and procedures.
- Maintained cleanliness and organization of dining area to enhance guest comfort.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier Supervisor
Cafe 2 / USHG
New York
03.2008 - 05.2012
- Supervised daily cash handling procedures to ensure accuracy and compliance.
- Trained and mentored new cashiers on operational standards and customer service excellence.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Education
Associate Degree - Accounting
New York City College of Technology
Brooklyn, NY04.2007
Skills
- Highly responsible and reliable
- Works well under pressure
- Trained in liquor, wine and food service
- Exceptional interpersonal skills
- Extensive Hospitality
- High Volume dining
- In-depth food and Wine knowledge
- Excellent customer service skills
Timeline
Lead Bartender
Torch & Crown Brewery Restaurant
06.2021 - 11.2026
Server
Blue Smoke
06.2019 - 09.2019
Private Dining Room Server
The Modern
09.2017 - Current
Bartender
Chefs Club
11.2015 - 03.2020
Server
Terrace Cafe / USHG
03.2011 - Current
Cashier Supervisor
Cafe 2 / USHG
03.2008 - 05.2012
Associate Degree - Accounting
New York City College of Technology