Kenny Clash

As the Chief Operating Officer of Enoch Pratt Library and State Library Resource Center, adept at managing diverse teams and budgets to drive organizational success. Skilled in financial management, human resources, information technology, facilities, strategic planning, and stakeholder engagement. Demonstrated ability to lead multi-tier funding initiatives and secure significant capital investments. Known for fostering a healthy culture of mentorship and professional development.

Key Achievements:

• Operational Leadership: Spearheaded operations for a comprehensive urban library system consisting of 22 branches and various facilities, with a staff of 500 employees.
• Financial Oversight: Acted as Chief Fiscal Officer with responsibility for a $58 million operating budget, leveraging a multitier funding model including state, federal, city, private donations, and foundation grants. Led FY22 audit process resulting in a clean audit with no findings, demonstrating meticulous financial management practices. Directed submission and management of FY25 budgets at both city and state levels, as well as trustee budget processes.
• Digital Equity: Orchestrated distribution of over 40,000 Chromebooks and 5000 Wifi hotspots to Baltimore City residents and families, bridging the digital divide and enabling remote learning opportunities.
• Capital Investment: Submitted successful proposals securing over $10 million in capital improvements funding from city and state sources for FY25 and FY26, enhancing library infrastructure and services.
• Stakeholder Engagement: Served as a liaison to multiple board committees including finance, audit, and legislative, facilitating effective communication and alignment of organizational goals.
• Membership Growth: Oversaw operations during period of significant service growth, achieving a milestone of 130,000 active cardholders, marking the highest number in library's history.

Professional Development and Mentorship:

Dedicated to fostering the growth and development of division chiefs in finance, human resources, IT, and facilities management through mentorship and professional guidance.

• Oversee risk management, finance department, IT department, HR department, and facilities department
• Spearheaded financial audits, ensuring compliance with regulatory requirements and transparency in financial reporting.
• Stewarded trustee budget, city budget, and state budget asks, as well as capital improvements budgets, overseeing allocation and utilization of funds to support organizational objectives.
• Served as liaison on legislative committee to coordinate legislative sessions and government relations, advocating for Enoch Pratt Library interests.
• Led management team for union negotiations, fostering constructive dialogue and reaching agreements that balanced needs of employees with organizational goals.
• Implemented comprehensive request management system to track all staff requests to finance, HR, Facilities, and IT ticket management.
• Implemented preventive maintenance programs to prolong lifespan of facilities and equipment, optimizing operational efficiency and reducing costs.
• Led multiple ARPA-funded projects aimed at bridging digital divide and enhancing access to technology in underserved communities.
• Spearheaded implementation of outdoor Wi-Fi networks at library branches, expanding internet access to residents in areas with limited connectivity.
• Renovated computer spaces at library branches to create modern, inclusive environments that foster digital literacy and community engagement.
• Collaborated with external stakeholders, including government officials, legislators, and community leaders, to promote awareness of library initiatives and secure funding and support for key projects.
• Developed strategic partnerships with funding agencies, foundations, and corporate sponsors to diversify revenue streams and enhance sustainability of library programs and services.
• Provided financial analysis and recommendations to senior leadership and board members to support informed decision-making and strategic planning efforts.
• Implemented comprehensive request management system to track all staff requests to finance, HR, Facilities, and IT ticket management.
• Streamlined processes and communication channels, resulting in increased efficiency and responsiveness to staff needs.
• Collaborated with department heads to design workflows and automate routine tasks, reducing turnaround time for request fulfillment.
• Conducted training sessions for staff to ensure effective utilization of request management system, promoting adoption and user satisfaction.
• Continuously monitored and optimized systems based on feedback and evolving organizational needs, maintaining its effectiveness over time.
• Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.

Key Achievements as Chief Information Technology Officer (CITO):

• Emergency Connectivity Fund Distribution: Orchestrated distribution of 10,000 laptops across 22 library branches in Baltimore City, ensuring equitable access to technology for community members in need during critical times.
• IT Team Reorganization: Led strategic reorganization of a 45-member IT team to enhance alignment with operational requirements and effectively meet demands of staff and cardholder expectations, resulting in improved efficiency and service delivery.
• Digital Transformation Leadership: Spearheaded development and design of a comprehensive digital transformation initiative aimed at enhancing digital literacy capacity for a staff of 500, fostering innovation and adaptability in a rapidly evolving technological landscape.
• Budget Development and Management: Successfully built and managed budgets for both city and state allocations to support and maintain networking infrastructure, positioning organization as third-largest internet service provider in state and ensuring reliable connectivity for patrons and stakeholders.
• Oversaw day-to-day operations of IT department, including systems administration, helpdesk support, and network management.
• Implemented comprehensive data management strategy, including data collection, analysis, and reporting, to support evidence-based decision-making and program evaluation.
• Upgraded hardware and software systems to improve performance, reliability, and security while staying within budget constraints.
• Provided technology training and support to staff and volunteers, empowering them to leverage technology effectively in their work.
• Collaborated with program managers to identify and prioritize technology needs and solutions to support program goals and objectives.

• Oversaw program implementation and operations, human resources, information systems, free internet services, employee productivity, communications, websites, and social media by building highly inclusive culture ensuring team members thrive and organizational outcomes are met
• Architect systems and support operations for Impact Studio, which serves as fiscal sponsor, incubator, and accelerator for social impact projects, most notably Last Mile Education Fund and Project waves, which grew funding 600% over 2 years
• Instrumental contributor to strategic planning process and responsible for implementing protocols and frameworks to achieve goals and metrics set forth
• Drive effective recruiting, onboarding, professional development, performance management, and retention for senior leaders, managers, and supervisors
• Manage configuration, implementation, and adoption of Harvest, technology platform to track time and deliver data outcomes to both internal and external staff to drive continuous improvement and client engagement.
• Manage configuration, implementation, and adoption of Zenefits technology platform to ensure effective recruiting, onboarding, professional development, performance management, and retention
• Leverage Asana technology platform to improve project management, coordination, and communications across organization to increase operational efficiency.
• Oversee configuration, implementation, and adoption of Notion technology platform to improve transparency of reference materials and efficiency across multiple programs and divisions of work
• Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary

Highlights

• Supported operational strategy through expansion and growth from 1.2 million dollar to 6.5 million dollar organizational budget
• Designed and implemented staff onboarding and hiring processes to support employee growth from 25 to 71 employees
• Lead prospecting, proposal writing, and decision-making for RFP awarded by Boys and Girls Clubs of America
• Contributed to short- and long-term strategic planning and identified potential new programs and funding opportunities.
• Delivered data outcomes to internal and external staff to drive continuous improvement and client engagement.

• Key Customers- 7-Eleven, Mercedes-Benz USA, AutoNation, Kettler Management, Southern Management
• Orchestrated CRM / ERP project including initial API needs analysis, project charter, multi-layer support, contract negotiation, planning, resourcing, implementation and change management for CDK Automobile Dealership call center software solution
• Development and oversight of all project documentation and management processes related to ERP system integrations, implementation, and change management.
• Deployed development and support teams to execute SSO web solution for 7 Eleven Inc integrating with clearttrust security software for enterprise mobile app including work flow management, geolocation, data collection, site activity reporting, quality control/punch-out management, CRM/Sales automation, intranet compliance, document management, and property management.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits
• Implemented new service strategies to support increased workflow, reducing client ratio by [Number]% while maintaining service levels
• Developed quarterly business plans to evaluate cost projections
• Maintained P&L and shouldered corporate fiscal responsibility
• Refined organizational structure to consolidate, streamline and delineate necessary functions
• Conceptualization, planning, execution, testing and delivery of all IT projects by applying Waterfall and Agile project management methodologies.
• Implementation of custom CRM solution and data integration solution synchronizing contact data between CRM, Project Management (Jira) and MS Exchange utilizing MS SQL, Data Junction (ETL) and outsource development teams.
• Oversee all product support for all production applications related issues and manage critical business system support.
• Supervise project management team and account management team for 75+ concurrent customer accounts and 5000+ end users
• Provide direct oversight of staff executing all aspects of enterprise business systems development and management, application support and COTS applications development and management.
• Identify and maintain budget expectations and delivery deadlines for all custom development requests
• Manage QA team for bug testing all customer deliverables via Jira Project Tracking Software
• Hold all financial responsibility for product development, implementation, support, and internal servers/network including revenue, utilization, margins and R&D budget
• Spearheaded innovation of new Big Data analytics module that generated an additional $50k in revenue
• Increased revenue by 60 percent by creating new user engagement product offerings for existing customers
• Reduced product development and delivery cycle time by 50% by implementing white-labeled app builder module
• Establish and oversee effective issue resolution, change control, and risk management processes
• Coordinate with the internal teams and clients to define scope, align resources, facilitate workflow, and manage deliverables
• Develop and deliver effective presentations to senior stakeholders to communicate project updates and support effective decision making
• Project Manage a wide range of projects including the creation of blogs, micro-sites, landing pages, content migrations and conversion of websites to mobile templates
• Project Manage all website advertising content, email blasts, banner ads, and accompanying printware
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

• Consulting position responsible for setting the coordinating with existing IT team, prioritizing features, building consensus, and coordinating product scope, budgets and schedules with the project team, internal stakeholders and outside vendors to build a lasting, high-quality Online Student Orientation.
• Implementation of custom CRM solution and data integration solution synchronizing contact data between CRM, MS Exchange syncing with MySQL, and leveraging outsource developers.
  
• Work with PR/Marketing to ensure branding consistencies and content approvals
  
• Assign, delegate and project manage tasks to project members and vendors
  
• Coordinate stakeholder contact and communication pertaining to specific project phases
  
• Establish regular and as needed meetings, trainings, etc, confirming agendas and related materials; facilitate as needed
  
• Negotiated 10k discounted contract with third party vendor Innovative Educators
  
• Spec out Features for Online Presentation and communication/outreach strategies
  
• Facilitate bug testing and quality assurance process
• Plan and organize beta testing and manage all incoming change requests from multiple departments

Facilitate "High Tech and High Touch" wraparound supports that impact college students to progress while achieving academic preparedness, financial aid awareness, college completion, and career readiness.

• Software Administrator for all third party platforms in order to execute success coaching case load assignments, onboarding new cohorts, initiate support tickets, and conducting weekly data pulls
• Served on the tech innovation committee to provide insight and direction on identifying new student engagement tools
• Aggregate data from several platforms to include our online engagement tool B-Connect, career assessment, needs assessment, survey forms data, attendance alerts, academic alerts, and financial aid status.
• Point of contact and coordinator for communications and tech support between BridgeEdu and third party technology vendors: Fidelis LRM(B-Connect Platform), Ruffalo(Needs Assessment Platform), Text Magic, Textedly, Focus 2 Career(Carreer Assessment Platform)
• Provide case management and success coaching for BridgeEdU students at their respective colleges/universities
• Conduct regular advising and support sessions to assist students with academic performance, financial aid compliance, and social integration into college

• Key Clients- Wolf Gang Puck Restaurants, WorldStar Hip-Hop, My ChristianT
  
• Develop key sections of the proposal (e.g. implementation approach, project management approach, training, assumptions, support, project team/governance, etc.)
  
• Provided first and second-tier technical support and knowledge on Windows server/desktop applications and Macintosh design/account management applications
  
• Planned implemented, and supported small and medium scale SharePoint 2007 and 2010 deployment.
• Planned and created SharePoint 2007 and SharePoint 2010 Workflows.
• Develop strong relationships with clients and manage client communication and expectations throughout the implementation
• Juggle multiple roles to include: Project Management, Branding Priorities, Client Relations, Business Development
• Develop Web solution by formulating objectives; planning project life-cycle deliverables and resource availability and application
• Implement Waterfall or Agile Methodologies for Project Execution
• Develop project plans and define project tasks and resource requirements.
• Lead and manage conversations around the technology utilized for website development (Magento, Drupal, Joomla, Wordpress).
• Assemble and coordinate project team members against project resource allocations.
• Assure quality Web solution by drafting and completing test plans; maintaining technical documentation