Kenny Cooksey
Plano ,TX
Summary
Accomplished Auto Claims Adjuster with a proven track record at Allstate, showcasing expertise in auto damage estimation and exceptional negotiation skills. Renowned for empathy in customer interactions, significantly enhancing satisfaction. Mastery in policy interpretation and claims handling has consistently minimized financial risk, achieving high efficiency in claims resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Allstate
04.2023 - 05.2024
- Write and prepare accurate preliminary estimates off of photos provided by insureds and claimants.
- Review facts of loss and determine if damages are loss related
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
Auto Claims Adjuster
Liberty Mutual
02.2022 - 04.2023
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Settle small bodily injury claims
- Examine and determine proper priority of coverage
Bodily Injury Claims Adjuster
Anchor Claims Management
01.2019 - 02.2022
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Prevented unnecessary litigation by diplomatically resolving disputes over coverage, liability, and damages through negotiation.
- Monitored expenses of pending claims to comply with company expenditure guidelines and budgets.
Claims Adjuster
State Farm
03.2017 - 01.2019
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Claims Assistant
Special Insurance Services
02.2012 - 04.2015
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Managed a high volume of calls efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.
Education
High School Diploma -
Plano East Senior High School
Plano, TX05-2007
Skills
- Claims handling
- Medical records analysis
- Auto damage estimation
- Microsoft office
- Policy interpretation
- Insurance policy coverage knowledge
- Empathy and patience
- Claim investigation
- Keyboarding
- Liability assessment
- Estimation techniques
- Negotiation
Certification
- Property & Casualty License – Texas Department of Insurance.
Timeline
Auto Claims Adjuster
Allstate
04.2023 - 05.2024
Auto Claims Adjuster
Liberty Mutual
02.2022 - 04.2023
Bodily Injury Claims Adjuster
Anchor Claims Management
01.2019 - 02.2022
Claims Adjuster
State Farm
03.2017 - 01.2019
Claims Assistant
Special Insurance Services
02.2012 - 04.2015
High School Diploma -
Plano East Senior High School
Similar Profiles
Adam VoyceAdam Voyce
Senior Sales Associate at AllStateSenior Sales Associate at AllState
Kayla RansomKayla Ransom
Sr. Litigation Consultant at ALLSTATESr. Litigation Consultant at ALLSTATE
DIJON WILEYDIJON WILEY
Account Manager at AllstateAccount Manager at Allstate
Erika CabreraErika Cabrera
Insurance Agent / Customer Service Rep. at AllstateInsurance Agent / Customer Service Rep. at Allstate
Leslie DaileyLeslie Dailey
Senior Analyst at DaVitaSenior Analyst at DaVita