Kenny Delma
Brockton,MA
Summary
Detail-oriented professional with 8+ years in Project management transitioning into IT Support. Certified in CompTIA Security+ with a strong foundation in hardware and software troubleshooting, network configuration, and root-cause analysis. Eager to leverage strong communication and technical skills to resolve complex technical issues.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Project Manager
GEM
Lincoln, Rhode Island
05.2025 - Current
- Developed project plans, outlining key tasks and milestones for team alignment.
- Managed budgets, ensuring accurate allocation of resources throughout project phases.
- Coordinated project timelines with contractors and subcontractors for efficient workflow.
- Facilitated communication between stakeholders to resolve project-related issues promptly.
- Oversaw site safety protocols, ensuring compliance with industry regulations and standards.
- Reviewed construction documents for accuracy and completeness before execution.
Help Desk Technician
Masshealth
Quincy, MA
06.2023 - 06.2026
- Collaborated with development teams to translate customer needs into technical solutions and product enhancements
- Acted as liaison between customers and developers to align product functionality with business requirements and streamline communication.
- Identified and proposed process improvements that enhanced portal efficiency and improved user experience
- Managed initiatives and coordinated cross-functional efforts to ensure timely product delivery
- Facilitated transition of users from outdated systems to enhanced versions, ensuring minimal disruption from legacy product versions to updated platforms, ensuring a smooth customer transition
Project Manager
MINER
Bangor, Maine
10.2024 - 10.2025
- Led cross-functional teams to drive project initiatives forward.
- Managed project budgets while ensuring resource allocation.
- Implemented risk management strategies to mitigate potential issues.
- Coordinated project schedules and timelines across multiple teams.
- Developed project documentation and reports for stakeholder review.
- Built and established strong partnerships with teams, vendors and contractors.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Education
Bachelor of Science - Finance
Florida International University
Miami, FL05-2010
Skills
- Linux Proficient
- Authentication and authorization
- SAML 20
- OAuth 20
- OIDC
- LDAP
- System Integration
- Oracle Identity and Access Management
- SAFe Agile Methodologies
- Atlassian (Jira, Confluence)
- Splunk
- IAM Tools
- Systems Integration
- Continuous Monitoring
- Communication and Interpersonal Skills
- Digital Policy Management
- DNS and Encryption
- Privileged Access Management (PAM)
- Vulnerability Assessment
- Containerization
- Virtual networks
- Network Security Groups (NSGs)
- Trellix ESS/McAfee HBSS
- Ansible
- Identity Platform Automation
- Technical troubleshooting
- Project planning
- Team leadership
Certification
- CompTIA Security+
- Certified Scrum Master
- Project Management Professional (PMP)
- Procore Project Management Certification
Timeline
Project Manager
GEM
05.2025 - Current
Project Manager
MINER
10.2024 - 10.2025
Help Desk Technician
Masshealth
06.2023 - 06.2026
Bachelor of Science - Finance
Florida International University