Kenny Edge
Vienna,United States
Summary
Results-driven management professional with extensive leadership experience in staff development, operational efficiency, and performance management. Adept at driving productivity improvements, enforcing policies, and motivating teams to achieve organizational goals. Skilled in managing day-to-day operations, ensuring compliance with regulatory requirements, and optimizing business processes. Proven ability to foster a positive work environment and implement effective employee strategies that enhance team performance and customer satisfaction. Strong analytical skills with a focus on operational excellence, business planning, and problem-solving
Overview
16
16
years of professional experience
Work History
Director of Dining Services
Health Care Services Group
06.2021 - Current
- Implemented comprehensive staff training program, improving service quality and consistency.
- Boosted customer satisfaction ratings by consistently delivering high-quality food and service.
- Implemented customer feedback systems to continually improve upon services offered.
- Enhanced overall dining experience by implementing innovative menu selections and presentation techniques.
- Conduct regular performance evaluations of staff members, providing constructive feedback for professional growth success.
- Manage budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Track labor hours daily to ensure we are meeting company standards
- Continuously educate staff on proper kitchen practices to ensure we are within state and company standards
- Upkeep employee files for all of the dining services team
- Compose schedule weekly for all of the dining services staff to ensure there is proper coverage while maintaining proper labor hours per company policy.
- Communicate with the Nursing department to ensure each resident's diet restrictions are documented and followed.
- Keep facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Manage and track spending daily to ensure we are within budget.
- Handle all payroll inquiries such as paid time off, holiday pay, sick pay, FMLA, rate of pay, and employee bonuses.
- Create rapport with residents in a 97 bed facility to ensure they are getting food they like and all allergies are adhered to while delivering outstanding customer service.
- Track resident satisfaction monthly to ensure we are supplying high quality food and customer service.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
Executive Chef
Parkersburg Country Club
05.2014 - 06.2021
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
- Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
- Streamlined kitchen operations with effective inventory management and cost controls.
- Implemented staff training programs to improve culinary skills, teamwork, and overall productivity.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Improved employee retention rates through focused coaching and performance evaluations for career growth opportunities.
- Enhanced guest satisfaction ratings by consistently delivering exceptional service in a high-pressure environment.
- Coordinated with marketing team to promote special events, resulting in increased bookings and revenue.
- Developed yearly budget for the kitchen to ensure expenses, labor, and profit & loss reports were tracked and met club standards monthly
Call Center Manager
Community Cares LLC
03.2009 - 04.2013
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Prepared briefing and presentation materials for senior management
- Independently scheduled the majority of my work to meet required deadlines
- Versatile in multi-tasking and adapting to change in priorities of task completion
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Evaluated data to identify trends and determine customer service needs.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
Education
High School Diploma -
Parkersburg South High School
Parkersburg WV06-2004
Skills
- Performance assessments and improvements
- Payroll and scheduling
- Staff and operations management
- Forecasting and planning
- Customer service and communications
- Policy and procedure adherence
- Performance assessments
- Problem-solving
- Hospitality service expertise
- Operations management
- Type 60 words per minute
Accomplishments
American Culinary Federation -2017
Certified Training Center HCSG - 2022
Certified Dietary Manager - 2023
Timeline
Director of Dining Services
Health Care Services Group
06.2021 - Current
Executive Chef
Parkersburg Country Club
05.2014 - 06.2021
Call Center Manager
Community Cares LLC
03.2009 - 04.2013
High School Diploma -
Parkersburg South High School
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