Dedicated to exceeding customer and employer expectations, consistently delivering exceptional service that sets me apart. Strong focus on customer centricity, approaching all initiatives and interactions with a deep understanding of what motivates customer loyalty and drives positive outcomes.
Hi, I’m
Kenny Fillmore
Charlotte,NC
Summary
Work History
UPS
Warehouse Management/ Employee relations /Training
Job overview
CHARTER COMMUNICATIONS
Online Business Biller,Small Sales, Internet/Product Consultations
Job overview
WELLS FARGO CIC
Online Business Banker Small Sales
Job overview
WELLS FARGO TELLER
Self Management, Fraud Awareness & Protection
Job overview
Concord
CAROLINA ALE HOUSE SERVER
Job overview
Florence
5 STAR CHEVROLET Car LEAD CAR SALESMAN
Job overview
Education
FLORENCE-DARLINGTON TECH COLLEGEFlorence, SC
Studied Nursing from Nursing
University Overview
Skills
- Word
- Excel
- PowerPoint
- Outlook
- Hogan/Shaw
- World Class Customer Service-Call Center Operations
- Troubleshooting/ Problem Solving
- Saas
- Inventory Control
- Strong Communication
- Detailed Oriented
- Excellent Organizational Skills
- Time management
Learninganddevelopmentskills
Learninganddevelopmentskills
Offering an award-winning track record of sales, customer service and risk management within high-volume environments that include…
Bank/Call Centers
Auto Markets
RestaurantsConsumerassistance
Consumerassistance
Handle inbound and outbound calls on delinquent accounts, Ask probing questions to understand the reason for default, Obtain accurate financial information including all sources of income and expenses, Counsel and educate our borrowers to avoid recurring default as well as to achieve financial successCustomerexperienceleadership
Customerexperienceleadership
Trained & managed over 20 employees & manifest digital documental compliance, Evaluate loans for workout options and notate system of record with decision, Partner with various investors (when applicable) to request exceptions to guidelines when warranted, Review, handle and resolve requests within a timely Preservation, Conduct side by sides with new hire team members to train on the business process and how to access and follow procedures to perform job functionalitiesProfile Snapshot
Profile Snapshot
Twenty -Two years of commended performance in key Customer Service, Collections, Loss Mitigation/Home Preservation, Learning and Development and support roles (All investors including HEQ)
Expert in problem solving, relationship building and Investor training and support.
Work Special Projects: Broken Modification Forbearance Queue, Escalated Teams, ARM Reset Implementation, Wells Owned Outbound, BCP Coordinator, OOP (CCRG) and Travel
New Hire Orientation and Achieving Key Skills Training CertificationLearninganddevelopmentsales
Learninganddevelopmentsales
Coordinated New Hire Training Skills in Cardone Car Academy, Sales, Customer Experience and Financial Success, Consult on change control. In a fast fresh & friendly manner Sales/projects/training, Review reporting and business metrics to help bring awareness through meetings, training or announcement, Ability to be flexible and adapt quickly to business needsAwards
Awards
- Service Excellence Award, 2008
- Best Sales Awards, 2004-2008
- Customer Success Award, 2004-2005
- Team Member of the Month Award, 2016
- Special Inventory knowledge Recognition 2017
- Service Excellence Award 2017
- Shared Success for Training/Partnership/Projects 2021-2023
Timeline
Warehouse Management/ Employee relations /Training
UPS
Online Business Biller,Small Sales, Internet/Product Consultations
CHARTER COMMUNICATIONS
Online Business Banker Small Sales
WELLS FARGO CIC
Self Management, Fraud Awareness & Protection
WELLS FARGO TELLER
CAROLINA ALE HOUSE SERVER
Concord
5 STAR CHEVROLET Car LEAD CAR SALESMAN
Florence
FLORENCE-DARLINGTON TECH COLLEGE
Studied Nursing from Nursing
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