Kenny Fleetwood
Ava,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I enjoy helping clients, customers, and individuals by helping them to solve any problems that may have. I am a great communicator, over the phone, face to face and via email. With over 25 years of experience meeting customer needs in various roles and skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Seasoned medical professional able to maintain composure and focus even in the most difficult and stressful circumstances. Certified by the American Board of Emergency Medicine.
Experienced real estate agent with a proven track record of success in the industry. Skilled in negotiations, marketing, and customer service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner/Operator
Fleetwood Properties LLC
05.2007 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed multiple projects, enforcing adherence to building codes and regulations.
- Identified and resolved construction issues promptly to prevent delays.
- Communicated daily with vendors to keep project fully operational.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
Real Estate Agent
Sho-Me Real Estate
02.2007 - Current
- Delivered positive, effective sales presentations.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties on websites, through social media and in real estate guides.
- Worked closely with clients to get appropriate loans, inspections and credit reports.
- Negotiated final sales prices with home sellers.
- Communicated between buyers and sellers about property transactions.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Emergency Medical Technician(EMT)
Cox Health
04.2009 - 04.2022
- Evaluated patient vital signs and status to determine care needs.
- Monitored patient status during ambulance transport and transfer.
- Communicated with lucid patients to gather incident and medical history information.
- Operated emergency vehicles safely to efficiently transport emergent patients.
- Executed well-informed critical decision making in high-pressure situations.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Customer Service Representative, Manager
Cooper Lumber Co.
01.1995 - 01.2019
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly and in appropriate manner.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Flooring Dept Manager
Lowe's
05.1999 - 03.2005
- Assisted customers with selecting appropriate floor types, including tile, linoleum and laminate.
- Discussed pricing, additional charges and payment plans during sales process.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Maintained team efficiency by delegating daily activities, monitoring output and rewarding positive contributions.
- Established and maintained positive work environment.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Managed team of numerous employees, overseeing hiring, training, and professional growth of employees
Education
Business Management
Ozarks Technical Community College
Springfield, MOHigh School Diploma - undefined
Ava High School
Ava, MO1999
Skills
- Negotiation
- Customer service
- Sales techniques
- Verbal and written communication
- Staff management
- Sales and marketing
- Employee scheduling
- Relationship building
- Order management
- Appointment Scheduling
- Good telephone etiquette
- Figuring bids & quotes
Family and kids
I enjoy spending as much time as I can with my wife and kids. We enjoy doing anything outdoors, fishing and hunting. I like to bass fish and also compete in bass fishing tournaments with my son.
Certification
Missouri Real Estate License
Nationally Registered EMT-B
Missouri State EMT License
CPR Certified
Timeline
Emergency Medical Technician(EMT)
Cox Health
04.2009 - 04.2022
Owner/Operator
Fleetwood Properties LLC
05.2007 - Current
Real Estate Agent
Sho-Me Real Estate
02.2007 - Current
Flooring Dept Manager
Lowe's
05.1999 - 03.2005
Customer Service Representative, Manager
Cooper Lumber Co.
01.1995 - 01.2019
Business Management
Ozarks Technical Community College
High School Diploma - undefined
Ava High School
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