Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenny Geiger

Louisville,KY

Summary

I am a dynamic leader with a proven track record of providing excellent customer satisfaction and care for my coworkers. I have excelled in roles requiring critical thinking and empathy which have helped to improve service standards and morale. I am also skilled in operations management, communication, and adept at fostering client relationships. My compassionate nature, strong interpersonal skills, leadership qualities, and customer-focused approach have all contribute to a balanced foundation which serves me well in my roles.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Nadeau, Furniture With a Soul
06.2021 - 08.2023
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Private Tutor

Self-Employed
01.2020 - Current
  • Taught research, editing, and writing skills
  • Supported students with helpful study habits and exam strategies.
  • Helped to deconstruct complicated topics such as math, sciences, history, and philosophy

Tour Guide

Loyola University
01.2021 - 05.2023
  • Built personal relationships with guests to promote positive experiences.
  • Provided education on the significant lessons of WWII and the Holocaust.
  • Helped to create a fun, memorable experience while also imparting the seriousness of the subject matter.

Customer Service Representative

Home Depot
01.2019 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Technology Sales Associate

Costco
05.2019 - 08.2020
  • Researched the available technologies to provide the best match for clients for best customer service.
  • Efficiently took time to understand client needs and desires to customize my recommendations to meet their needs.
  • Maintained and ensured all technologies were up to date and properly working.

Education

Bachelor of Arts - History

Loyola University
New Orleans, LA
05-2023

Skills

Customer Service

Leadership

Empathy

Critical Thinking

Problem Solving

Communication

Operations Management

Task Delegation

Timeline

Assistant Manager

Nadeau, Furniture With a Soul
06.2021 - 08.2023

Tour Guide

Loyola University
01.2021 - 05.2023

Private Tutor

Self-Employed
01.2020 - Current

Technology Sales Associate

Costco
05.2019 - 08.2020

Customer Service Representative

Home Depot
01.2019 - 01.2022

Bachelor of Arts - History

Loyola University
Kenny Geiger