Kenny Gonzalez
Tolland,CT
Summary
Results-driven accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Director of Strategic Growth
Hartford Parking Authority
01.2023 - Current
- Manage parking assets for City of Hartford which includes all Off-Street and On-Street.
- Help coordinates all work associated with city’s parking assets.
- Work closely with other city entities such as Department of Public Works, Department of Development Services, The Mayors Office, and Hartford Fire & Police Department in developing On-street initiative.
- In efforts to continue to grow Hartford Parking Authority's presence I work closely with Neighborhood Revitalization Zones, Business districts and other Hartford base entities in reviewing, assessing, and improving parking conditions within neighborhoods.
- Coordinate initiative with city and other entities in developing any other off-street opportunities
- Work closely with Hartford Parking Authority Operations and third-party operators to expand ambassador coverage throughout city once stripping, signage and additions of meters are completed.
- Key individual within Hartford Parking Authority that creates and manages production of on street signs.
Auto Claims Manager
Manchester Auto Body
09.2021 - 01.2023
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Analyzed claims data, identifying trends and areas for improvement in processes and policies.
- Performed Re-inspection of repaired vehicles and the assessment of repair cost.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
Project Manager
LAZ Parking- Yale New Haven Hospital
03.2018 - 08.2021
- Oversaw multiple Yale New Haven Hospital parking faculties. These faculties include St. Raphael Hospital, North Haven Medical Center and Shoreline Medical Center.
- Responsible for over 200 plus employees in a 24- hour operation. This includes 3 different location managers, Customer Service Manager, Claims Manager, Shift supervisors, Valets, lot attendees and Cashiers.
- Very Involved in the Human Resources aspects of my locations. From benefits, workers compensations, terminations, pulling applications, screening new hires, scheduling interviews and processing applications.
- Review and entering biweekly payroll
- Preparing the location's $3.2 million budget.
- Weekly meeting with clients and staff regarding customer service reports and service performances.
Assistant General Manager
LAZ Fly Airport Parking
10.2015 - 03.2018
- Oversaw a $5 million operation that includes three off airport locations, 11 shuttles, 7 hotels we provide shuttles services to. That includes Valet and Self park services.
- Managed over 70 employees including an Operation Manager, Marketing Director, Customer Service Manager, Shuttle Manager, Cashier Supervisor, Valet Manager, cashiers, valets and a maintenance team.
- Collected emplanement data to help forecast current and future business. Requested Gross receipts report from the Connecticut Airport Authority to provide a market share analysis.
- Business development to increase shuttle service with the hotel, restaurants and local businesses.
Operations Manager
LAZ Parking- St. Francis Hospital
11.2012 - 11.2015
- Oversaw St. Francis Hospital employee parking assignments, Parking garages and Valet service.
- Implemented a structure for employee parking by creating a data system that will allow us to organize each employee access needed for their parking location.
- I oversaw 20 valets throughout four different hospital location which includes Smilow Cancer Center, Women Center, Mandell Center and St. Francis main campus.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Strategic Marketing Agent
Travelers Insurance
08.2010 - 11.2012
- Partnered cross-functionally to identify marketing opportunities to support brand objectives.
- Developed corporate communications strategies, programs and projects.
- Determined agents' needs and provided brand awareness and recommendations to fulfill requirements.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
Education
Bachelor of Science - Accounting
Central Connecticut State University
New Britain, CT05.2015
Associate of Science - Accounting And Business Administration
Manchester Community College
Manchester, CT05.2010
Certificate In Automotive - Automotive Technology
Lincoln Technical Institute - East Windsor
Broad Brook, CT07.2005
Skills
- Hiring and Onboarding
- Business Leadership
- Performance Monitoring and Evaluation
- Department Oversight
- Policy Development and Enforcement
- Bilingual
- Data Analyzing
- Managing Process Efficiency
- Word Processing
- P&L Administration
- Contract Negotiation
- Project Management
- Project Coordination
- Operations Management
Timeline
Director of Strategic Growth
Hartford Parking Authority
01.2023 - Current
Auto Claims Manager
Manchester Auto Body
09.2021 - 01.2023
Project Manager
LAZ Parking- Yale New Haven Hospital
03.2018 - 08.2021
Assistant General Manager
LAZ Fly Airport Parking
10.2015 - 03.2018
Operations Manager
LAZ Parking- St. Francis Hospital
11.2012 - 11.2015
Strategic Marketing Agent
Travelers Insurance
08.2010 - 11.2012
Bachelor of Science - Accounting
Central Connecticut State University
Associate of Science - Accounting And Business Administration
Manchester Community College
Certificate In Automotive - Automotive Technology
Lincoln Technical Institute - East Windsor
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