ALICIA JOHNSON
Riviera Beach,FL
Overview
15
15
years of professional experience
Work History
Administrative Technician
Florida Power & Light Company
10.2022 - Current
- Supported Senior Director by managing and scheduling appointments
- Made travel arrangements; and completed expense reports
- Coordinated weekly and quarterly meetings with internal and external partners while maintaining agendas to foster collaboration among colleagues
- Exercised independent judgment and employed basic reasoning skills
- Prioritized inquiries and requests while troubleshooting conflicts; made recommendations to ensure smooth day-to-day engagements
Billing Specialist
Corporate Creations Inc.
04.2021 - 10.2022
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
Patient Financial Counselor
Conifer Health Solutions/Florida Cancer Specialist
07.2019 - 03.2021
- Screened patients with financial needs to determine assistance choices
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes
- Cross-trained in outpatient registration areas and provided training to new hires in these areas
- Worked with medical teams, patients and families to implement effective treatment plans
- Counted monies in the hospital vault and worked with armed guards to ensure the safe transport of monies from hospital vault to bank
- Ensured pickup of monies from vault to armed guards
Relationship Banker
Bank of America
10.2018 - 07.2019
- Worked with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
- Responded to customer inquiries and concerns, creating customized solutions
- Leveraged available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy
- Initiated order of funds from Loomis to ensure enough funds were on hand to process daily bank transactions
- Received funds from armed guards and validated accuracy of monies received
- Processed daily bank transactions and released funds to armed guard
Cash Accounting Clerk
Board of County Commissioners
10.2017 - 10.2018
- Identified and assessed customers' needs to create an exceptional customer experience
- Received, validated, and recorded Morikami Museum admission payments
- Maintained and prepared daily reconciliation reports
- Interacted with museum staff, customers, and volunteers
- Provided information to guests regarding policies, history, exhibits, activities and events
- Priortized, assigned, and reviewed duties and work activities of volunteers to create an extrodinary customer experience
Customer Service/ Back Office
Publix Supermarkets
02.2011 - 09.2018
- Kept records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
- Recorded, and summarized numerical and financial data to compile and kept financial documents, using journals, ledgers, or computers
- Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines
- Initiated orders of funds from Brinks armored courier to ensure enough funds were on hand to process daily bank transactions
- Received funds from armed guard and validated currency and placed into store vault
- Processed excess funds and released to armed guards for transport to bank
Education
Bachelor of Arts - Business Administration
University of Arizona Global Campus
Phoenix, AZ05-2025
Skills
- Customer service-focused
- Strong verbal communication
- Energetic
- Reliable commitment to tasks
- Proficient in managing multiple tasks
- Able to process large quantities of work with high degree of accuracy
Timeline
Administrative Technician
Florida Power & Light Company
10.2022 - Current
Billing Specialist
Corporate Creations Inc.
04.2021 - 10.2022
Patient Financial Counselor
Conifer Health Solutions/Florida Cancer Specialist
07.2019 - 03.2021
Relationship Banker
Bank of America
10.2018 - 07.2019
Cash Accounting Clerk
Board of County Commissioners
10.2017 - 10.2018
Customer Service/ Back Office
Publix Supermarkets
02.2011 - 09.2018
Bachelor of Arts - Business Administration
University of Arizona Global Campus