Kenny Kieu
Irvine,CA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Personal traits: Punctual, flexibility, teamwork, honesty, hard working, composed, easygoing
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Night Auditor
Embassy Suites by Hilton
Santa Ana, CA
07.2025 - Current
- Managed nightly financial audits and reconciled cash and credit transactions.
- Ensured accurate guest billing and resolved discrepancies promptly.
- Oversaw front desk operations, providing exceptional customer service to hotel guests.
- Trained junior staff on audit procedures and customer interaction techniques.
Front Desk Agent
Embassy Suites by Hilton
Santa Ana, CA
10.2024 - 07.2025
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Managed reservation systems to ensure accurate booking information.
- Greeted guests warmly and provided check-in and check-out assistance.
- Responded to guest inquiries and resolved concerns effectively.
Bellman/Driver
Embassy Suites by Hilton
Santa Ana, CA
06.2024 - 10.2024
- Provided exceptional customer service to hotel guests, assisting with luggage handling and ensuring a smooth check-in process
- Maintained a professional appearance and demeanor at all times, representing the hotel brand in a positive manner
Waiter/Server
Pho So 1
Irvine, US
06.2020 - 06.2023
- During my time working here, I returned and carried out the same duties as before, I took care of the cashier, issuing receipts, change, or refunds in a fast paced setting.
- I greeted the customers in a welcomely manner and answered their question or concerns.
- As a waiter I took orders, cleaned table, and refilled their drinks.
- When a customer had a complaint about their order, I would kindly apologize and solve the problem as best as I can.
- When staff number was low, I would help lead the rest of the employees to help them improve on their work and recognize their accomplishments.
Valet Attendant
LAZ Parking
08.2021 - 12.2021
- Provided exceptional customer service by promptly greeting and assisting guests with their vehicles
- Efficiently parked and retrieved vehicles in a high-volume parking facility, ensuring the safety and security of each vehicle
- Maintained accurate records of vehicle locations, ensuring efficient retrieval for guests upon request
- Managed cash transactions with accuracy and integrity, consistently balancing daily cash deposits
Valet
Towne Park, Ltd.
10.2019 - 02.2020
- Provided exceptional valet service to guests, ensuring a positive and memorable experience
- Efficiently parked and retrieved vehicles in a timely manner, maintaining a smooth flow of traffic
- Demonstrated strong attention to detail by accurately recording vehicle information and ensuring the safekeeping of keys
- Maintained cleanliness and organization of the valet area, creating an inviting atmosphere for guests
Waiter/Cashier
Pho So 1
Irvine, US
11.2017 - 07.2019
- During my time working here I took care of the cashier, issuing receipts, change, or refunds in a fast paced setting.
- I greeted the customers in a welcomely manner and answered their question or concerns.
- As a waiter I took orders, cleaned table, and refilled their drinks.
- When a customer had a complaint about their order, I would kindly apologize and solve the problem as best as I can.
- When staff number was low, I would help lead the rest of the employees to help them improve on their work and recognize their accomplishments.
Back of House Team Member
Someone Cares Soup Kitchen
Costa Mesa, US
12.2015 - 01.2016
- I was a dishwasher and help prepare the food.
Education
Associate of Arts - Liberal Studies
Irvine Valley College
Irvine, CA 08.2023 - 12.2025
High school or equivalent -
Irvine High School
Irvine, CASkills
- Organizational skills
- Communication skills
- Multilingual
- Problem Resolution
- Customer Service
- Food Service
- Guest Services
- Valet Parking
- Translation
- Self-Management
- Time management
- Guest relations
- Reservation management
- Front desk operations
- Cash handling
- Hotel operations
- Customer relationship management
- Order processing
- Hospitality standards
- Problem solving
- Attention to detail
- Effective communication
- Team leadership
- Conflict resolution
- Effective planning
- Oral and written communications
- Guest accommodations
- Problem-solving skills
Certification
- Driver's License, 03/01/19, Present
- Food Handler Certification, Unknown, Unknown
Timeline
Night Auditor
Embassy Suites by Hilton
07.2025 - Current
Front Desk Agent
Embassy Suites by Hilton
10.2024 - 07.2025
Bellman/Driver
Embassy Suites by Hilton
06.2024 - 10.2024
Associate of Arts - Liberal Studies
Irvine Valley College
08.2023 - 12.2025
Valet Attendant
LAZ Parking
08.2021 - 12.2021
Waiter/Server
Pho So 1
06.2020 - 06.2023
Valet
Towne Park, Ltd.
10.2019 - 02.2020
Waiter/Cashier
Pho So 1
11.2017 - 07.2019
Back of House Team Member
Someone Cares Soup Kitchen
12.2015 - 01.2016
High school or equivalent -
Irvine High School