Kenny Kirwan
Wake Forest,NC
Summary
Dynamic Food Service Director with a proven track record at Pioneer College Caterers, excelling in cost control and staff leadership. Expert in inventory management and sanitation standards, I successfully enhanced food quality and minimized waste, driving operational efficiency and customer satisfaction. Passionate about menu development and fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Food Service Director
Pioneer College Caterers
01.2024 - Current
- Oversee daily food service operations, ensuring compliance with health and safety standards.
- Engaged in training sessions to learn about kitchen equipment and operational procedures.
- Monitored food quality during service hours, maintaining high standards of presentation and taste.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Developed strategies for minimizing waste during food preparation processes by utilizing proper portioning techniques and reusing ingredients when appropriate.
- Supported menu planning by researching dietary trends and customer preferences.
- Collaborated with team members to streamline food preparation processes for increased efficiency.
- Implemented inventory management practices to maintain optimal stock levels and reduce waste.
Team Leader
Wegmans
03.2021 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Supervised daily food and beverage operations, ensuring high-quality service standards.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Analyzed sales trends to adjust menu offerings and promotional strategies effectively.
Sales Associate
Scout and Cellar Wine
03.2020 - 05.2022
- Developed and maintained strong relationships with clients to enhance customer loyalty and retention.
- Provided expert knowledge on wine selections, assisting customers in making informed purchasing decisions.
- Implemented promotional strategies to increase product visibility and drive sales opportunities.
- Monitored industry trends to identify potential new products for inclusion in the store's offerings.
- Enhanced customer satisfaction by sharing expert knowledge of various wines and suggesting suitable pairings for their tastes.
- Increased wine sales by conducting engaging and informative product demonstrations.
Skills
- Ordering and purchasing
- Staff training and development
- Sanitation standards
- Staff leadership
- Food presentation
- Food safety compliance
- Inventory management
- Menu development
- Cost control
Timeline
Food Service Director
Pioneer College Caterers
01.2024 - Current
Team Leader
Wegmans
03.2021 - 01.2024
Sales Associate
Scout and Cellar Wine
03.2020 - 05.2022
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