Kendra (Kenny) Miller
Salem,OR
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Enhancing store performance and customer satisfaction through effective leadership and strategic merchandising. Skilled in retail sales and customer service management, demonstrating strong communication, empathy, and a positive attitude. Excelled in training teams, boosting sales, and fostering a productive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PT Assistant Manager
Big 5 Sporting Goods
09.2023 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Trained and developed new employees for ease of transition into team.
Baker/ Shift Lead
Crumbl
05.2022 - 03.2024
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Reduced waste by closely monitoring inventory levels and maintaining proper rotation techniques.
- Oversaw bakery operations, supervised staff and delegated daily tasks.
- Ensured adherence to food safety guidelines.
- Promoted a positive work environment through effective communication and conflict resolution.
- Inspected baked goods for quality and esthetics prior to displaying and discarded unsatisfactory cookies.
- Performed opening and closing duties for the store.
Direct Support Professional
PCL
11.2021 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Established trust-based relationships with clients by demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Shift Lead
Walgreens
06.2018 - 02.2021
- Led team meetings focused on improving communication skills and team engagement.
- Assisted in training new team members, resulting in improved performance and productivity.
- Conducted regular safety checks throughout the store to minimize risks and provide a safe work environment.
- Implemented effective merchandising strategies, increasing sales of promoted items.
- Monitored inventory levels closely to maintain adequate stock throughout the store.
- Managed cash registers and balanced daily transactions, ensuring accurate financial records.
Customer Service Associate
Walgreens
11.2016 - 06.2018
- Maintained a clean and organized store environment.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Handled cash register operations accurately, minimizing discrepancies.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
Team Member
McDonald's
06.2016 - 09.2016
- Displayed excellent teamwork skills while working in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Handled cash transactions accurately and efficiently.
- Assisted in maintaining a clean and organized dining area. Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Education
High School Diploma -
West Salem High School
Salem, OR01.2016
Skills
- Patience and Empathy
- Work Ethic and Integrity
- Reliability and Punctuality
- Retail Sales Professional
- Customer Service Manager
- Strong Communication
- Positive Attitude
References
- Alex Carnes- Store Manager, Big 5- 503-371-1577
- Makia Atkenson- Retail Associate, Big 5- 971-240-2030
- Avi Cook- Supervisor, Crumbl- 907-617-2427
- Santell Ransburgh- Supervisor, PCL- 541-221-1589
- Payton Parks- Store Manager, Walgreens- 503-400-0965
Certification
- OR Food Handlers Basic Food Safety
- OR First Aid and CPR
Timeline
PT Assistant Manager
Big 5 Sporting Goods
09.2023 - Current
Baker/ Shift Lead
Crumbl
05.2022 - 03.2024
Direct Support Professional
PCL
11.2021 - 04.2022
Shift Lead
Walgreens
06.2018 - 02.2021
Customer Service Associate
Walgreens
11.2016 - 06.2018
Team Member
McDonald's
06.2016 - 09.2016
- OR Food Handlers Basic Food Safety
- OR First Aid and CPR
High School Diploma -
West Salem High School
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