Kenny Loetz
Valencia,CA
Summary
Enthusiastic manager with 17 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and maintaining excellent customer service. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
22
22
years of professional experience
Work History
Sales Manager
ACS Security Systems
Bel Air, CA
12.2021 - Current
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Wellness Coach
The Flow Spot
Valencia, CA
01.2018 - Current
- Built strong relationships with members to promote health, wellness and available services.
- Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
- Conducted group wellness presentations for classes up to 16 participants.
- Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Prepared presentations on health and safety concerns for public.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Identified process improvements in day-to-day functioning of department.
Installation Manager
ADT Security
Chatsworth, CA
10.2020 - 11.2021
- Monitored, coached and supervised team of 19 employees .
- Implemented systems to improve process efficiency and reduce project duration.
- Managed hiring for certain roles and actively coordinated talent management and recruitment.
- Participated in team-building activities to enhance working relationships.
- Performed regular job site observations to provide direction for field technicians.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Improved teams numbers to become top installation manager in the country with 91.70% tech production, 95.24% quality and 90.64% gross close to sold.
- Directed teams in installation, testing, start-up and system commissioning tasks.
Owner/Operations Manager
Primate Pest Elimination, Inc
Valencia, CA
09.2012 - 08.2020
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Consulted with customers to assess needs and propose optimal service solutions.
- Aligned branding initiatives and sales strategies with client goals.
- Applied performance incentives to employees to help build companies online reputation.
- Continually improved customer satisfaction through resolution of conflicts, issues, and concerns.
- Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Field Technician
California Security Pro - Adt Authorized Dealer
San Ramon, CA
03.2011 - 09.2012
- Installed alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Responded to maintenance calls and troubleshot devices.
- Maintained excellent attendance record, consistently arriving to work on time.
Manager
Matrix Pest Elimation
Livermore, CA
02.2008 - 03.2011
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Responded to customer concerns in a timely manner with an action plan to deescalate and provide customer satisfaction.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Installation Manager
Interactive Home
Livermore, CA
08.2004 - 02.2008
- Directed teams in installation of low voltage wiring for new construction.
- Estimated materials, tools and employees necessary for successful project completion.
- Communicated effectively when meeting with builders, answering questions and providing detailed job quotes and proposals.
- Developed team communications and information for training meetings.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
No Degree - Broadcasting
California State University-Northridge
Northridge, CAAssociate of Arts - Liberal Arts And General Studies
Los Angeels Pierce College
Woodland Hills, CA06.2003
Skills
- Strategic Planning
- Coaching and mentoring
- Relationship building
- Marketing
- Operations management
- Punctuality
- Conflict resolution
- Creative problem solving
- Administrative support
- Good listening skills
- One-on-one coaching
- Group Instruction
- Self-Motivated
- Planning and Coordination
- Multitasking Abilities
- Teambuilding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Manager
ACS Security Systems
12.2021 - Current
Installation Manager
ADT Security
10.2020 - 11.2021
Wellness Coach
The Flow Spot
01.2018 - Current
Owner/Operations Manager
Primate Pest Elimination, Inc
09.2012 - 08.2020
Field Technician
California Security Pro - Adt Authorized Dealer
03.2011 - 09.2012
Manager
Matrix Pest Elimation
02.2008 - 03.2011
Installation Manager
Interactive Home
08.2004 - 02.2008
No Degree - Broadcasting
California State University-Northridge
Associate of Arts - Liberal Arts And General Studies
Los Angeels Pierce College
Similar Profiles
Mahendra DixitMahendra Dixit
Associate Director at Innova Solutions (Formerly know as - American Cyber Systems (ACS)Associate Director at Innova Solutions (Formerly know as - American Cyber Systems (ACS)
Christopher SchweisthalChristopher Schweisthal
Machinist at ACS - Automated Conveyor SystemsMachinist at ACS - Automated Conveyor Systems
Rayshawn PittmanRayshawn Pittman
Security Officer at ACS Security Alert 360Security Officer at ACS Security Alert 360
Katherine WigginsKatherine Wiggins
Teacher at Pasadena Unified School DistrictTeacher at Pasadena Unified School District
Javan CaplesJavan Caples
Field & Service Mechanic at Lockheed MartinField & Service Mechanic at Lockheed Martin