Summary
Overview
Work History
Education
Skills
Timeline
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Kenny Messenger

Vandalia,OH

Summary

Dedicated professional committed to serving others and achieving meaningful goals that create a lasting impact. A combination of extensive knowledge and exceptional customer service skills drives the pursuit of excellence in every endeavor. Focused on fostering positive relationships and delivering solutions that meet client needs, ensuring satisfaction and success. Eager to contribute to a dynamic team where service-oriented values align with organizational objectives.

Overview

11
11
years of professional experience

Work History

Operations Manager

FedEx Express
03.2018 - Current
  • Manage and control pick up & drop off operations. Manage and oversee staff and administrative duties. Develop new business with the public, and maintained current relationships with multi-national corporations across the world.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Finance Secretary

Chalaq Holdings
09.2019 - 12.2023
  • Oversee day-to-day financial operations including payroll, asset appreciation, research & development into potential future investments.
  • Research & developed potential hedge investments including various precious metals.
  • Managed and engineered strategic financial planning in a recession/inflationary time period.
  • Showcased strong attention-to-detail when reviewing contracts and agreements for financial implications.
  • Maintained compliance with federal and state regulations, staying abreast of changes to tax laws and accounting standards.
  • Supported long-term strategic planning initiatives by providing valuable insights from historical financial data analysis.
  • Facilitated month-end closing procedures, accurately reconciling account balances in a timely manner.
  • Increased financial accuracy by streamlining bookkeeping processes and implementing organized filing systems.
  • Improved overall organizational performance through continuous process improvement within the finance department.
  • Minimized financial risk associated with currency fluctuations by proactively monitoring exchange rates.
  • Enhanced budget management through regular monitoring of expenses and revenue, allowing for better allocation of resources.

Executive Team Leader

American Communications Network
03.2019 - 06.2021
  • I offered essential services to customers such as gas and electric, cell phone service, home automation, etc.
  • I networked countrywide, and built and managed a sales team to improve their selling techniques.
  • Overlooked the teams’ success, and trained them on proper ways to reach their goals in the company.
  • Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
  • Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
  • Led cross-functional teams for streamlined communication and efficient project execution.
  • Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
  • Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.

Customer Service Representative

Kroger
11.2014 - 09.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Some College (No Degree) - Communcations

Sinclair Community College
Dayton, OH

Skills

  • Team leadership
  • Strategic asset management
  • Computer Networking
  • Budget and financial forecasting
  • Financial acumen
  • Research & Development
  • Financial Planning
  • Asset management (5 years)
  • Customer service
  • Process Improvement
  • Team Management
  • Training & development
  • Human Resources
  • Driving
  • Relationship Management
  • Forecasting
  • Management
  • Sales
  • Financial analysis
  • Profit & Loss
  • Negotiation
  • Hospitality
  • Strategic Planning
  • Budgeting
  • Financial Report Writing
  • Problem-solving
  • Team leadership
  • Operations management
  • Decision-making
  • Operational efficiency
  • Operations monitoring
  • Planning and implementation
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Inventory management
  • Project management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Customer relationship management
  • Staff development
  • Employee motivation
  • Maintaining compliance
  • Goal setting
  • Interpersonal communication
  • Client relationships
  • Inventory control
  • Workflow optimization
  • Strategic planning
  • Project management abilities
  • Project leadership
  • Process improvement

Timeline

Finance Secretary

Chalaq Holdings
09.2019 - 12.2023

Executive Team Leader

American Communications Network
03.2019 - 06.2021

Operations Manager

FedEx Express
03.2018 - Current

Customer Service Representative

Kroger
11.2014 - 09.2017

Some College (No Degree) - Communcations

Sinclair Community College

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