Kenny Miranda
Plano,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional in coaching and team development, prepared to bring valuable experience to this role. Background includes guiding participants through transformative processes and enhancing team dynamics. Known for collaborative approach and commitment to achieving impactful results. Effective communicator with strong facilitation and adaptability skills.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Pre-need Counselor
Merit Funeral Home
01.2023 - 09.2024
- Educated clients on the various options available to them, empowering informed decision-making regarding their end-of-life planning.
- Offered thoughtful and empathetic support to grieving families, providing guidance and resources to help them navigate the complex pre-planning process.
- Developed strategic marketing initiatives aimed at raising awareness about the importance of pre-planning, driving increased interest and inquiries.
- Collaborated with team members to develop comprehensive pre-planning packages tailored to individual needs.
- Facilitated open communication between families and funeral homes, fostering positive working relationships while addressing any concerns or issues that arose during the planning stages.
Pre-need Counselor
Great Western Insurance Company
12.2016 - 09.2024
- Established trust with clients, offering compassionate guidance during emotional decisions.
- Increased client satisfaction by providing personalized pre-planning advice and recommendations.
- Provided ongoing support to clients throughout their entire pre-planning journey, maintaining consistent follow-up communication as needed.
- Collaborated with team members to develop comprehensive pre-planning packages tailored to individual needs.
- Facilitated open communication between families and funeral homes, fostering positive working relationships while addressing any concerns or issues that arose during the planning stages.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Assisted clients in completing necessary documentation accurately and efficiently, ensuring a smooth pre-planning process from start to finish.
- Discussed pre-arranged funeral options and explained pricing to clients.
Client Benefit Advocate
NFP Health Services Administrators
12.2022 - 07.2023
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted with design and implementation of various employee benefits programs.
- Checked employees' benefits enrollment for accuracy and inputted all data into the platform.
- Fostered positive relationships between company leadership and employees by serving as a trusted resource regarding all aspects of company-provided benefits.
- Served as an advocate for employees in addressing concerns related to their benefit plans, providing guidance on available resources and options.
Direct Sales Call Center
Well Point Blue Cross
11.2014 - 02.2015
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Developed and implemented strategies to increase customer retention and sales.
- Optimized calling scripts to enhance effectiveness, leading to higher conversion rates from prospects to customers.
- Established trust with potential customers by effectively addressing objections and providing relevant information on product benefits.
- Boosted client retention rates with tailored product recommendations based on individual needs analysis.
Pharmaceutical Technician
Encino Care Pharmacy
07.2013 - 05.2014
- Arranged Prescription orders to be mailed out
- Assisted pharmacists with conducting drug utilization reviews for improved patient care and prescription accuracy.
- Optimized customer satisfaction by providing timely and accurate medication counseling services for patients.
- Typed all new prescriptions orders, walk-ins and faxed orders.
- Facilitated smooth communication between staff members, fostering a positive team atmosphere that promoted collaboration within the workplace.
Life Insurance Agent
Primerica Insurance Company
04.2005 - 07.2012
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Trained and developed 5 to 10 new agents per month.
- Enhanced client understanding and satisfaction with detailed explanations through a financial needs analysis.
Lead Pharmacy Technician
ADRX Pharmacy
12.2004 - 12.2006
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments in a fast-paced HIV pharmacy.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Typed, filled 300-500 prescription per day to be send out on delivery to client's home.
- Processed most medical billings, like share-of-cost, ADAP, positive health care,Medi-Cal, etc. ( exclusive for HIV patients).
- Specialized in the HIV field.
Education
Certification - Quantum Technology in Language
John Hanley PhD Quantum Technology
Anaheim, CA03.2021
State License - Insurance And Health
State of California
Loma Linda, CA04.2006
High School Diploma -
Verdugo Hills High School
Tujunga, CA 09.1992 - 06.1995
Skills
Communication
Grief counseling
Public speaking ability
Adaptability
Teamwork
Bilingual in Spanish and English
Personal and team building coaching
Staff Training
Teamwork and Collaboration
Problem solving
Multitasking
Leadership
Athletic skills
Timeline
Pre-need Counselor
Merit Funeral Home
01.2023 - 09.2024
Client Benefit Advocate
NFP Health Services Administrators
12.2022 - 07.2023
Pre-need Counselor
Great Western Insurance Company
12.2016 - 09.2024
Direct Sales Call Center
Well Point Blue Cross
11.2014 - 02.2015
Pharmaceutical Technician
Encino Care Pharmacy
07.2013 - 05.2014
Life Insurance Agent
Primerica Insurance Company
04.2005 - 07.2012
Lead Pharmacy Technician
ADRX Pharmacy
12.2004 - 12.2006
High School Diploma -
Verdugo Hills High School
09.1992 - 06.1995
Certification - Quantum Technology in Language
John Hanley PhD Quantum Technology
State License - Insurance And Health
State of California
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