Kenny Myers
Davenport,FL
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and to maintaining customer satisfaction and contributing to company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Total Loss Claims Specialist
Statefarm Insurance
09.2023 - Current
- Manage a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Develop strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settle complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handle high-pressure situations with professionalism and composure, consistently achieving positive client outcomes.
Claims Associate
StateFarm
03.2022 - 09.2023
- Review and respond to emails, phone calls, incoming mail, and fax transmissions from providers, insureds, claimants, and attorneys
- Conduct phone calls with customers to explain coverage and claim process
- Managed treatment calendars to determine reserves and requested authorization for higher amounts of authority
- Pay appropriate benefits in a timely manner involving no or minimal lost time out of work
- Approved or denied bills based off facts of loss, including medical records and police reports.
Merchandise Associate (Part-Time)
Walt Disney World
08.2021 - 06.2023
- Recommend alternative merchandise displays which lead to a 20% increase in sales
- Provide outstanding customer service, receiving an average of five positive service feedbacks per month.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Claims Adjuster
Sedgwick
09.2020 - 05.2021
- Made claim/eligibility determination and manage ongoing claims for an assigned caseload
- Facilitated Return to work for customers with either full-time or modified duty
- Managed claims from initial medical requests to review and evaluate ongoing medical information.
- Documented all investigation activity and presented reports to management.
Education
MBA - Business Technology Management
Wilmington University
Wilmington, DE02.2024
Skills
- Data Analysis
- Claims Investigation
- Claims Processing
- Settlement determinations
Certification
- Claims Adjustor, StateFarm
- Licensed Property and Casualty Adjustor in Texas, Florida, New Hampshire, Wyoming, Connecticut, Oklahoma, South Carolina, Delaware, and Vermont
Timeline
Total Loss Claims Specialist
Statefarm Insurance
09.2023 - Current
Claims Associate
StateFarm
03.2022 - 09.2023
Merchandise Associate (Part-Time)
Walt Disney World
08.2021 - 06.2023
Claims Adjuster
Sedgwick
09.2020 - 05.2021
MBA - Business Technology Management
Wilmington University
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