Summary
Overview
Work History
Education
Skills
Lean Certified
Appreciation
DOB
Certification
Interests
Timeline

Kenny Nair

Team Lead
Hyderabad,TG

Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency

Overview

14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Team Lead - Operations

Genpact ( Client - Facebook )
Hyderabad, Telangana
03.2021 - Current
  • Responsible for overseeing daily activities of team.
  • Ensuring proper head counts are maintained and also proper backup is scheduled.
  • To maintain direction, coordination and evaluation of team. To liaise with operational manager at start of the day to allocate task and targets.
  • To manage disputes within team
  • To keep track on consistencies of team by coordinating with SME's and Quality team
  • To manage escalations in a timely manner and to be on top with corrective actions.
  • To keep track of all metrics and ensure SLA's are delivered on daily basis.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Identified issues, analyzed information and provided solutions to problems.
  • Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
  • Contributed to interviewing process and made new hire recommendations.

Process Developer

Genpact (Client- Google)
Hyderabad, Telangana
03.2015 - 01.2021
  • Optimize Google Search and Display AdWords Campaigns in order to maximize the account ROI.
  • Manage Google Analytics Account and various Google multi-products and provide service for the same.
  • Research keywords and finds out keywords that are closely related to what the advertiser wants to promote.
  • Manage new and upset customers, conflicts and challenging situations and deliver outstanding service.

Senior Process Associate

Tata consultancy Service
Mumbai, Maharashtra
03.2007 - 06.2014
  • Managing a team of 20 headcounts
  • Quality check for the task completed by the agents
  • Assign task to the agents
  • Review statistics to measure team performance and the need for the improvement
  • To ensure SLA's are achieved

Education

Bachelor of Commerce - Account & Finance

University of Mumbai, Mumbai
03.2000 - 10.2004

International Air Cargo Management - IATA/FIATA

Institute of Hotel Cargo And Tourism Management, Mumbai
10.2005 - 10.2006

Skills

    Team Leadership

MS Office

Social media platform

Online advertisement

Performance Appraisal

Google

Content moderation

Logistics

Team leader

Lean Certified

Basic Lean tools within process to deliver business outcome through continuous improvement

Appreciation

Best Performer Q4 -2015 , Q1, Q2 - 2016, Q4 -2018, 2019

DOB

4th March

Certification

Lean Certification

Interests

Photography

Sketching

Reading

Timeline

Lean Certification

06-2021
Team Lead - Operations - Genpact ( Client - Facebook )
03.2021 - Current
Process Developer - Genpact (Client- Google)
03.2015 - 01.2021
Senior Process Associate - Tata consultancy Service
03.2007 - 06.2014
Institute of Hotel Cargo And Tourism Management - International Air Cargo Management, IATA/FIATA
10.2005 - 10.2006
University of Mumbai - Bachelor of Commerce, Account & Finance
03.2000 - 10.2004
Kenny NairTeam Lead