Photography
Kenny Nair
Team Lead
Hyderabad,TG
Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Team Lead - Operations
Genpact ( Client - Facebook )
Hyderabad, Telangana
03.2021 - Current
- Responsible for overseeing daily activities of team.
- Ensuring proper head counts are maintained and also proper backup is scheduled.
- To maintain direction, coordination and evaluation of team. To liaise with operational manager at start of the day to allocate task and targets.
- To manage disputes within team
- To keep track on consistencies of team by coordinating with SME's and Quality team
- To manage escalations in a timely manner and to be on top with corrective actions.
- To keep track of all metrics and ensure SLA's are delivered on daily basis.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
- Maintained excellent attendance record, consistently arriving to work on time.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Helped set and manage objectives for quality, productivity and compliance.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Contributed to interviewing process and made new hire recommendations.
Process Developer
Genpact (Client- Google)
Hyderabad, Telangana
03.2015 - 01.2021
- Optimize Google Search and Display AdWords Campaigns in order to maximize the account ROI.
- Manage Google Analytics Account and various Google multi-products and provide service for the same.
- Research keywords and finds out keywords that are closely related to what the advertiser wants to promote.
- Manage new and upset customers, conflicts and challenging situations and deliver outstanding service.
Senior Process Associate
Tata consultancy Service
Mumbai, Maharashtra
03.2007 - 06.2014
- Managing a team of 20 headcounts
- Quality check for the task completed by the agents
- Assign task to the agents
- Review statistics to measure team performance and the need for the improvement
- To ensure SLA's are achieved
Education
Bachelor of Commerce - Account & Finance
03.2000 - 10.2004
International Air Cargo Management - IATA/FIATA
10.2005 - 10.2006
Skills
Team Leadership
MS Office
Social media platform
Online advertisement
Performance Appraisal
Content moderation
Logistics
Team leader
Lean Certified
Basic Lean tools within process to deliver business outcome through continuous improvement
Appreciation
Best Performer Q4 -2015 , Q1, Q2 - 2016, Q4 -2018, 2019
DOB
4th March
Certification
Lean Certification
Interests
Sketching
Reading
Timeline
Lean Certification
06-2021
Team Lead - Operations - Genpact ( Client - Facebook )
03.2021 - Current
Process Developer - Genpact (Client- Google)
03.2015 - 01.2021
Senior Process Associate - Tata consultancy Service
03.2007 - 06.2014
Institute of Hotel Cargo And Tourism Management - International Air Cargo Management, IATA/FIATA
10.2005 - 10.2006
University of Mumbai - Bachelor of Commerce, Account & Finance
03.2000 - 10.2004