Kenny Nguyen
Houston,MS
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2
2
years of professional experience
Work History
Kohl's
Retail Sales Associate
05.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Raising Cane's Chicken Fingers
Crew Member
12.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Baskin-Robbins
Team-Leader
09.2021 - 12.2021
- Extended and sustained relationships with customers to maintain and grow business.
- Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
- Worked with customers to procure updated financial information on continuous basis.
Education
MIS Degree -
Houston Community College
1300 Holman St, Houston, TX 7700406.2027
Skills
- Dispute Mediation
- Customer Assistance
- Corrective Actions
- Product and Service Sales
- Dining Customer Service
- Quality Control
- Food Sales and Promotion
Languages
English
Full Professional
Vietnamese
Full Professional
Timeline
Kohl's
Retail Sales Associate
05.2022 - Current
Raising Cane's Chicken Fingers
Crew Member
12.2021 - 03.2022
Baskin-Robbins
Team-Leader
09.2021 - 12.2021
MIS Degree -
Houston Community College
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