Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hi, I’m
Kenny Bongani Ngwenya
Johannesburg,Johannesburg
Summary
Overview
6
years of professional experience
Work History
CENTRE Supervisor
07.2020 - 07.2024
Job overview
- Installing and configuring computer hardware and software systems, printers, and scanners
- Computer Troubleshooting
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Help Desk and Ticket management, at the Ministry Of information and Publicity and Broadcasting Service as the
- COVID-19 RESPONSE, partaking in the following tasks;
- Answering incoming Covid-19 related Calls
- Providing information and services about Covid-19
- Researching information using available materials
- Assist in the formulation of targets for agents
- Keep management informed on issues and problems
- Complete call logs and reports
- Identify and escalate issues to the manager
- Providing information about Government activities
- I have gained a vast amount of experience as I attended a CRM (customer relationship management software) training for one-month training with INNBUCKS
- I also attended online classes at Alison.com an online learning portal I completed my COMPTIA A
01.2019
Job overview
- Worked with Sydnotech Solar Company in setting up Solar System at Penanel Zimbabwe
- This enhanced my knowledge in the electricity industry
- TASKS
- Assembles and installs solar panels on roofs
- Installing new solar panels on roofs
- Providing customers with solar panels information
Education
Alison
COMPTIA from Diploma In IT
04.2013
University Overview
Orion Institute
Certificate in Computer and Laptop Repairing from Computer And Laptop Repairing
06.2019
University Overview
Tinde High School
ODINARY LEVEL from 7 Ordinary Level Passes
02.2013
University Overview
Skills
- Strategic planning
- Negotiation
- Team Building
- Training and mentoring
- Operations management
- Contract Management
- Inventory oversight
- Business Development
- Business planning
- Business administration
- Priority management
Languages
English
Full Professional
Additional Information
Additional Information
- Hobbies and Interests Researching Computer repairing
Timeline
CENTRE Supervisor
07.2020 - 07.2024
01.2019
Alison
COMPTIA from Diploma In IT
2022
Orion Institute
Certificate in Computer and Laptop Repairing from Computer And Laptop Repairing
2020
Tinde High School
ODINARY LEVEL from 7 Ordinary Level Passes
2014
Skills
Skills
- Safety: Assist customers with dietary restrictions, explain menu items and suggest appropriate options.
- Attention to detail: Proactively offer assistance and provide accurate and timely information, making product and service recommendations.
- Leadership: Teamwork and diversity awareness by recognizing others' ideas and points of view.
- Product knowledge: High-level menu knowledge, making expert recommendations based on customers' tastes.
- Ability to work under pressure: Able to work calmly and efficiently under persistent customer volume.
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