Summary
Overview
Work History
Education
Skills
Timeline
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Kenny Olatunji

Wilmette,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Customer Care Specialist / Data Entry

Aon Hewitt
Lincolnshire, IL
04.2021 - Current
  • Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
  • Always remained courteous and calm, even during moments of intense customer displeasure
  • Expedited customer request and resolved customer's complaint in a timely manner
  • Received an average 85% customer satisfaction rating to date, 15% higher than the company average
  • Researched complicated cases without prompting to provide more comprehensive service to customers
  • Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations
  • Transmitted work electronically to company's 13 other locations
  • Check source documents for accuracy, resulting in 99.46%+ accuracy.

Customer Care Rep

Randstad Staffing
Chicago, IL
01.2018 - 03.2020
  • Memorized entire line of company products and services, including prices and special discounts
  • Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
  • Processed enrollments and terminations, as well as conduct the annual Open Enrollment Process
  • Administered the FMLA program in compliance with federal and state requirements
  • Maintained all records and information regarding benefit programs of all employees
  • Executed and performed planning and coordination of the annual health fair
  • Answered questions and helped resolve clients' enquiries
  • Trained two new employees in how to use Salesforce, entering customer data and organizing customer interaction logs.

Education

Bachelor of Arts in management -

Ogun State University
12.2016

Skills

  • Persuasive
  • Clear Communication Skills
  • Proactive
  • Microsoft Office
  • Taking Responsibility
  • Team player
  • Data Entry

Timeline

Customer Care Specialist / Data Entry

Aon Hewitt
04.2021 - Current

Customer Care Rep

Randstad Staffing
01.2018 - 03.2020

Bachelor of Arts in management -

Ogun State University

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Kenny Olatunji