Kelly Jones
Galax,VA
Summary
Dynamic professional with a proven track record at Life Center Of Galax, excelling in roles requiring critical thinking and exceptional interpersonal communication. Expert in first aid/CPR and adept at fostering strong relationships, ensuring client safety and satisfaction. Demonstrated leadership in training new hires, enhancing team efficiency and service quality.
Overview
6
6
years of professional experience
Work History
Leave of Absence
Life Center Of Galax
Galax, VA
04.2024 - Current
- Identified needs of customers promptly and efficiently.
- Pick up or transport patients as needed.
- Ensure seatbelts are secured before initiating travel.
- Assure the patient is taken to their appointments, or where they need to be, in a timely manner.
Behavioral Health Associate
Life Center Of Galax
Galax, VA
09.2018 - Current
- Collaborated with other healthcare professionals to ensure comprehensive treatment plans were developed and implemented for clients.
- Educated clients on various topics related to mental health issues such as self-care skills development, relapse prevention strategies, and stress management techniques.
- Established strong working relationships with clients by demonstrating empathy and respect.
- I attended workshops and training the BHA's to learn how to do the job in a timely manner. I teach the new hires how to do their job so we can create a concrete work environment
- Participated in quality improvement initiatives aimed at improving service delivery outcomes.
- Provided support during medical procedures or treatments related to behavioral health issues.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Tracked client movement on and off unit by documenting times and destinations.
- Doing room searches , body, and urine screens play an important role in ensuring that patients have no contraband and are safe in their work environments. I help with this so the BHAs don't have to be pulled off the floors, so we know every patient is accounted for and safe.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
Housekeeping Room Attendant
Life Center Of Galax
Galax , VA
09.2018 - 06.2020
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Followed safety procedures when using chemical cleaners and power equipment.
- Inspected all assigned rooms upon completion of cleaning duties.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Organized storage areas for efficient access to materials and supplies.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Replaced dirty linens with clean items according to established standards of quality control.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Polished and sanitized floors, counters, bathtubs and window sills.
Education
High School Diploma -
Carroll County High School
Hillsville, VA05-2015
Skills
- First Aid/CPR
- Data entry
- Microsoft office
- Microsoft Word
- Critical thinking
- Time management
- Interpersonal communication
- Friendly, positive attitude
- Leadership
- Analytical and critical thinking
- Flexible schedule
- Remote learning
- Public speaking
- New hire training
- Housekeeping services
- Light housekeeping tasks
- Basic housekeeping duties
- Daily logging
- Relationship building
- Customer service
- Excellent customer service skills
- Excellent communication
- Dependable and responsible
- Organization and time management
- Team building
- Task prioritization
- Shift scheduling
- Employee training
- Expectation setting
- Goal setting
- Team motivation
- Teamwork and collaboration
- Staff training
- Client communication
- Overseeing daily activities
- Problem-solving
Timeline
Leave of Absence
Life Center Of Galax
04.2024 - Current
Behavioral Health Associate
Life Center Of Galax
09.2018 - Current
Housekeeping Room Attendant
Life Center Of Galax
09.2018 - 06.2020
High School Diploma -
Carroll County High School
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