Kenny Pecoraro

At CBZS Tech I provided daily on-site IT support for one of our major clients in the Princeton area with three locations, as well as working remotely and providing daily support to our dozens of other clients. Some of my-regularly performed responsibilities included:
-Daily backup checks (Datto, Veeam, and Acronis), verification and reporting, as well as regular troubleshooting backup issues and configuring servers, backup PCs remotely and on-site. Some issues handled included connectivity confirmation to cloud repositories, manually running backups, license re-population, app updates, and communicating with the backup vendors to troubleshoot any further issues. I also would weekly email out respective clients to update them on their backups' successful jobs throughout the week
-on-site diagnosis, troubleshooting, and resolving various IT support issues, including knowing & working with printers, scanners, various PCs, servers, switches, firewalls, hardware including external devices, network cables and power supplies, and even medical instruments (as far as network connectivity & communicating with third-party vendors)
-remote IT support (included our ticketing system, communicating via email and telephone, which required organization, prompt responses and professionalism in dealing with clients, and remote access to further troubleshoot their issues) to our dozens of various clients. Some remote troubleshooting tasks included setting up printer drivers, communicating with clients to manually re-connect them to their respective network(s), 365 troubleshooting (Outlook, OneDrive, Excel, Word, Teams), client-based application problem-solving, re-formatting operating systems, and much more.
-working alongside Level 2 and Level 3 support for various important tasks and emergency situations involving outages or data loss scenarios.
-onboarding new hires, which included PC builds and deliveries, meeting with our clients' Onboarding Team via Team/Zoom meetings and educating them on phishing security, operation of their computers and software, and setups for third-party backup applications (Dropbox, OneDrive, etc.).
-projects that included communication with tens of our clients' employees for multi-factor authentication setup, enrollment for new signatures in Outlook, the purchasing and setting up of our IT team suite (formatting OS, updating, domain registry, network and settings confirmation, application install, user-side setup, etc.). On new laptops for entire clients, working with outside vendors to troubleshoot printers, networks, servers, and various computers.
-explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

...all of these skills required excellent client relationship management, including fast and efficient communication, and organizing requests in our ticketing systems and consulting as a team regarding the urgency and needs of each ticket daily for timely and satisfactory completion.

(see previously mentioned skills)

...while I did well during my time in this field, once my opportunity came to work in the IT field, I jumped on it immediately. However, I will always be grateful for my time at these employers, and the good relationships I built!

As an appliance repair tech, I learned much about the operation of hardware and troubleshooting on-the-job. Some learned skills include:

-improved customer satisfaction by providing timely and efficient appliance repair services.

-troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.

-managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs

...and many others.

(July/August 2021, time and employment on and off due to COVID-19 pandemic)

As a sales representative, some of my responsibilities included:

-representing the entire company multiple times a week for long hours as I market their products through various warehouses

-answered customers' questions regarding products, prices, and availability

I really appreciated my time here, working hard in the emergency room, working hand in hand with doctors, nurses, and patients as I:

-adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care

-streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

-maintained strict adherence to HIPAA guidelines, protecting patients'' personal information and confidentiality rights

-increased efficiency of claims processing with meticulous tracking and organization, expediting resolution for clients