Kenny Robles
Madison,TN
Summary
Motivate Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
Rainforest Cafe
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Joes Crab Shack
04.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Red Lobster
09.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Telephone Representative
Computershare
02.2022 - 01.2023
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Minimized escalations by identifying and addressing client needs.
- Enhanced junior team performance through mentoring.
- Explained technical concepts to diverse product users while maintaining pleasant disposition.
- Troubleshot [Product or Service] problems, applying advanced understanding of offerings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Nurse Assistant
Monument Road Animal Hospital
02.2019 - 07.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Server
Julington Creek Fish Camp
09.2018 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Audio Engineering
Belmont University
Nashville, TN05.2025
Associate of Science - Audio Engineering
Daytona State College
Daytona Beach, FL05.2023
Skills
- Natural Leadership
- Guest Seating
- Food and Beverage Pairings
- Control of Expenses
- Age Verification
- White Glove Service
- Systems Analysis
- Server Training
- High-Volume Dining
- Technology Design
- Table Setting Arrangements
- Wine and Liquor Service
- Guest Flow
- Guest Satisfaction
- Suggestive Selling
Languages
Spanish
Native or Bilingual
Timeline
Server
Rainforest Cafe
07.2023 - Current
Server
Joes Crab Shack
04.2022 - 07.2023
Telephone Representative
Computershare
02.2022 - 01.2023
Server
Red Lobster
09.2021 - 04.2022
Nurse Assistant
Monument Road Animal Hospital
02.2019 - 07.2020
Server
Julington Creek Fish Camp
09.2018 - 01.2019
Bachelor of Science - Audio Engineering
Belmont University
Associate of Science - Audio Engineering
Daytona State College
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