Kenny Roosevelt
San Francisco,CA
Summary
Organize and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
In-Home Health Provider
Department of Social Services
01.2009 - Current
- Advocated for patient needs within the healthcare system, promoting optimal care.
- Coordinated care with physicians, specialists, and ancillary staff to ensure seamless patient experience.
- Responsible for Patient day-to-day care of patient
- Routinely schedule appointment and run errands.
- Assessed vital signs regularly to monitor patient progress and promptly address any concerns or changes in condition.
- Continually expanded clinical knowledge via professional development opportunities and ongoing education.
- Perform wound care and assessment in absence of clinicians daily.
- Partnered with healthcare teams to address care plan management, development and implementation.
Insurance Field Agent
United/Kemperlife Insurance
06.2015 - 09.2024
- Determined financial needs by assessing existing coverage and aligning Kemperlife Insurance new products and services with long-term goals.
- Analyzed customer needs to provide customized insurance solutions.
- Worked independantly, requiring minimal supervision
- Exceeded monthly sales goals routinely
- Provided exceptional customer service by promptly addressing concerns and delivering customized solutions tailored to individual needs.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Demonstrated expertise in problem-solving by identifying potential issues before they escalated into major problems, saving time and resources.
- Organized and maintained accurate records of field data, ensuring easy access for future analysis and decision making.
Education
Bachelor's Degree - Communication Arts
San Francisco State University
05.1995
Skills
- Medical/Life Insurance Industry Knowledge
- Active Listening To Achieve Situational Resolution
- Persuasive Negotiation
- Product Presentation
- Enrollment Expert
- HIPPA Compliance
- Customer Engagement
- Computer Literacy
- Attention to Detail
- Multitasking
Accomplishments
- Documented and resolved client concerns which led to client satisfaction district wide
- Supervised team of 15 staff members.
- Won several company sponsored vacation getaways by exceeding company expectations.
License
0K47964, Casualty Broker-Agent, Life-Only Agent, Property Broker-Agent
Timeline
Insurance Field Agent
United/Kemperlife Insurance
06.2015 - 09.2024
In-Home Health Provider
Department of Social Services
01.2009 - Current
Bachelor's Degree - Communication Arts
San Francisco State University
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