Kenny Smith
Chevy Chase,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dependable candidate successful at managing multiple priorities with a positive attitude while maintaining willingness to take on added responsibilities to ensure successful and smooth operations.
Overview
10
10
years of professional experience
Work History
Owner/operator
Ovi’s Dog Walking
05.2016 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Followed optimal schedules for animals as set by owners or supervisors.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Managed over 10 families dogs weekly
Assistant Hockey Coach
Bethesda Chevy Chase High School
11.2016 - 04.2023
- Educated novice hockey players in gameplay and skating.
- Developed training methods to build skills for different ages and ability levels.
- Coached established players in game strategy and techniques for better offense and defense.
- Coordinated individualized and group instruction for hockey players aspiring to advance abilities.
- Conducted daily sessions in strength training, technique drills and motivational tactics.
- Monitored student academics and fostered culture of balanced academic and athletic success.
- Maintained facility in good condition by helping coordinate cleaning and maintenance work.
- Developed relationships with clients to provide ongoing support and encouragement.
- Arranged for new supplies and equipment to support team needs.
- Developed training methods to build skills for different ages and ability levels
Hockey Pro Shop Manager
Chevy Chase Club
03.2020 - 11.2022
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Hockey Director
Chevy Chase Club
11.2021 - 03.2022
- Enhanced profits by streamlining operations and improving promotions.
- Led meetings with coaches and players to implement new and updated policies.
- Facilitated communication between teams and the league.
- Chose personnel to oversee special events and travel teams.
- Reviewed and contributed to coach, player and team selections.
- Handled operations to keep program working in smooth and efficient fashion.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Manager
Mutts Canine Cantina
01.2014 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Skills
- Problem-Solving
- Interpersonal Communication
- Training and Development
- Data Entry
- Planning and Coordination
- Skate Sharpening
- Athletic Recruiting
- Collaborative Relationships
- Daily Reports
- Individual Trainings
- Athletic Training and Coaching
- Active Listening
- Technique Evaluation
- Equipment Usage
- Community Relationships
- Media Relations
- Team Budgets
Timeline
Assistant Hockey Director
Chevy Chase Club
11.2021 - 03.2022
Hockey Pro Shop Manager
Chevy Chase Club
03.2020 - 11.2022
Assistant Hockey Coach
Bethesda Chevy Chase High School
11.2016 - 04.2023
Owner/operator
Ovi’s Dog Walking
05.2016 - Current
Manager
Mutts Canine Cantina
01.2014 - 04.2016
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