Kenny Straits
Reno
Summary
Experienced customer service professional with a track record of effectively addressing and resolving customer issues. Strong focus on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills. Logistics professional with hands-on experience in forklift operation, emphasizing precision and safety. Recognized for teamwork, reliability, and the ability to adapt to shifting priorities. Skilled in inventory management and operating heavy machinery, bringing a dependable and results-focused approach. Proven retail worker with leadership abilities to inspire teams. Proficient in cash handling, customer service, and operational efficiency. Strong focus on collaboration, adaptability, smooth operations, and positive customer experiences. Reliable, results-driven with a knack for problem-solving and team motivation.
Overview
24
24
years of professional experience
Work History
Forklift Operator
HC Companies
05.2019 - 02.2024
- Loading and Unloading: Safely operate forklifts to load and unload materials from trucks, trailers, and storage areas.
- Transporting Materials: Move materials to and from storage areas, production lines, and loading docks, ensuring efficient and timely delivery.
- Stacking and Storing: Stack and store products in designated areas, optimizing space and maintaining organized warehouse conditions.
- Cycle Counts: Participate in regular inventory counts to ensure accurate tracking of materials and to identify discrepancies.
- Equipment Maintenance: Perform daily inspections of forklifts to ensure they are in good working condition, reporting any issues to the maintenance department.
- Picking Orders: Assist in picking orders by retrieving the correct materials from storage and delivering them to the production or shipping areas.
Warehouse Associate
Charter Communications
10.2003 - 03.2016
- Inventory Control: Maintain and manage the inventory of cable converters, modems, and other related equipment.
- Equipment Distribution: Prepare and distribute cable converters and other devices to field technicians for installation and maintenance purposes.
- Testing and Refurbishment: Test, troubleshoot, and refurbish returned or malfunctioning converters to ensure they are in working condition before reissuing them.
- Technical Assistance: Provide support to field technicians by troubleshooting equipment issues over the phone or through remote diagnostics.
- Warranty Processing: Handle warranty claims for defective equipment, ensuring timely replacement or repair.
- Customer Returns: Process customer returns of converters, modems, and other equipment, ensuring proper logging and restocking.
Customer Service Representative
Kmart
01.2000 - 06.2003
- Process Transactions: Handle cash, credit card, and other payment transactions at the customer service desk, ensuring accuracy and efficiency.
- Issue Refunds: Issue refunds to customers in the form of cash, store credit, or other payment methods.
- Assist Customers: Provide assistance to customers with inquiries, returns, and exchanges, ensuring a positive shopping experience.
- Resolve Issues: Handle customer complaints and resolve issues efficiently, following K-Mart’s policies and procedures.
Education
High School Diploma - Everything
Earl Wooster High School
Reno, NV06.2001
Skills
- Effective communication
- Logistics management experience
- Customer engagement
- Certified forklift operator
- Customer service at reception
- Fluent in English
- Supply chain management
- Product packaging
- Proficient in RF scanning technology
- Point-of-sale operations
- Cash management
- Efficient order picking
- Skilled in cargo handling
Timeline
Forklift Operator
HC Companies
05.2019 - 02.2024
Warehouse Associate
Charter Communications
10.2003 - 03.2016
Customer Service Representative
Kmart
01.2000 - 06.2003
High School Diploma - Everything
Earl Wooster High School
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