JENNYFFER ASTACIO
Woodland Park,NJ
Summary
Executed high-volume cash handling and needs-based selling strategies, consistently surpassing performance goals and driving business growth.
Overview
12
12
years of professional experience
Work History
Associate Banker (ME)
JPMorgan Chase Bank
Kearny, NJ
05.2021 - Current
- Build and maintain strong client relationships by identifying financial needs and recommending appropriate banking products and services.
- Support branch growth through consistent referrals and solution-based conversations.
- Process high-volume financial transactions with strong accuracy and compliance.
- Assist clients with account maintenance, account closures, and certificate renewals.
- Monitor transactions for suspicious activity and follow internal risk protocols.
- Deliver professional, client-centered service to enhance satisfaction and retention.
Client Services Coordinator
TJ Maxx
Winter Haven, FL
04.2018 - 05.2021
- Oversaw front-line client service operations and supported team performance.
- Managed high-volume financial transactions and ensured daily balancing accuracy.
- Assisted clients with payment processing and account-related inquiries.
- Resolved service concerns while maintaining professionalism and compliance.
- Maintained organized operational workflow to support efficiency and service standards.
Leasing Consultant
Leland Enterprises Inc.
Kissimmee, FL
04.2014 - 04.2018
- Managed client onboarding process including interviews, documentation, and contract execution.
- Administered billing records, agreements, and compliance documentation.
- Coordinated maintenance scheduling and client communications.
- Ensured adherence to Fair Housing regulations and company policies.
Education
High School Diploma -
American High School
Miami, FL01.2003
Skills
- Consumer Banking Operations
- Relationship Management
- Needs-Based Financial Solutions
- Deposit & Account Services
- Sales & Referral Goals
- High-Volume Cash Handling
- Regulatory Compliance
- Fraud Detection & Risk Awareness
- Customer Retention
Languages
Bilingual: English & Spanish
Timeline
Associate Banker (ME)
JPMorgan Chase Bank
05.2021 - Current
Client Services Coordinator
TJ Maxx
04.2018 - 05.2021
Leasing Consultant
Leland Enterprises Inc.
04.2014 - 04.2018
High School Diploma -
American High School