Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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KENNETH WILLIAMS

Moncks Corner,SC

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.


Manufacturing professional with extensive hands-on experience in machine operation, setup, and maintenance. Known for keen attention to detail and ability to adapt quickly to changing production needs. Highly collaborative and results-focused, consistently ensuring operational efficiency and quality.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Automotive Parts Specialist

Parks Auto Parts
01.2025 - Current
  • Enhanced sales performance with personalized customer service and in-depth knowledge of products.
  • Improved customer satisfaction by providing expert advice on automotive parts and their applications.
  • Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
  • Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
  • Collaborated with team members to optimize store operations and achieve sales goals.
  • Handled all customer service issues quickly to maintain high satisfaction levels.

Commercial Parts Manager

AutoZone
05.2024 - 01.2025
  • My job was to take parts orders (via computer orders, or by phone orders) for commercial accounts. Pull the orders, and direct a driver to load the order and deliver it to the customer. If the parts were not available at my store, I would source the orders through other means
  • Daily calls to various customers to advise them of specials and or on-going sales, returns (including cores)
  • Streamlined warehouse operations for faster order processing and reduced turnaround time.
  • Built rapport with key accounts through consistent follow-ups on outstanding orders or addressing any concerns that might arise during the transaction process.
  • Conducted regular staff training sessions to improve product knowledge and customer service skills.

Service Manager

Mavis Tire
08.2023 - 05.2024
  • Provided detailed vehicle information and repair estimates to customers, ensuring transparency and trust.
  • Delivered exceptional customer service by accurately communicating vehicle information and repair needs.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Service Manager

National Tire and Battery NTB
07.2021 - 08.2023
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Monitored service staff performance and provided feedback for improvement.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.

General Manager

Pep Boys Auto Parts & Service
07.2016 - 07.2023
  • Managed budget implementations, employee reviews, training, schedules, for the Retail, Service and Commercial Departments
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and SOP
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry standards
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Machine Operator

Palmer Manufacturing
  • Enhanced product quality by performing precision CNC lathe machining and ensuring adherence to strict tolerances.
  • Improved part consistency by utilizing statistical process control methods to monitor ongoing production runs.
  • Maintained a safe working environment through proper use of personal protective equipment and adherence to safety protocols.
  • Mitigated defects by carefully inspecting finished components using various measurement tools like micrometers, calipers, and gauges.
  • Consistently met or exceeded performance metrics through diligent attention to detail during all phases of the machining process.
  • Collaborated with quality assurance teams to address non-conformance issues promptly, while maintaining production flow

Machine Operator Technician

General Electric Company
05.1985 - 06.1985
  • Operated machining equipment safely with team of operators.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Complied with company and OSHA safety rules and regulations.
  • Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
  • Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
  • Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.

Education

High School Diploma -

Lynn Classical HS
Lynn, MA
05.1979

High School Diploma -

Lynn Vocational Tech
Lynn, MA
05-1979

Skills

  • Consistent work performance
  • Effective communication
  • Strong attention to detail
  • Precision machinery operation
  • Employee safety training
  • Analytical problem-solving
  • Quality assurance
  • Hands-on manufacturing skills

Accomplishments

  • PEPBOYS IN MA
  • CUSTOMER SERVICE MANAGER OF THE YEAR TWICE
  • GENERAL MANAGER OF THE YEAR

Certification

  • Licensed [Job Title] - [Timeframe]

Timeline

Automotive Parts Specialist

Parks Auto Parts
01.2025 - Current

Commercial Parts Manager

AutoZone
05.2024 - 01.2025

Service Manager

Mavis Tire
08.2023 - 05.2024

Service Manager

National Tire and Battery NTB
07.2021 - 08.2023

General Manager

Pep Boys Auto Parts & Service
07.2016 - 07.2023

Machine Operator Technician

General Electric Company
05.1985 - 06.1985

Machine Operator

Palmer Manufacturing

High School Diploma -

Lynn Classical HS

High School Diploma -

Lynn Vocational Tech

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