Kennya Garcia-Rios
Kiefer,US
Summary
Professional summary
Overview
6
6
years of professional experience
Work History
Sales Representatives
Tapestry-Coach
Jenks, OK
08.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Patient service representative
Ascension St John
Tulsa, Oklahoma
12.2023 - 08.2024
- Greet and check in patients, ensuring efficient registration and reducing wait times.
- Assist patients in messaging doctors, improving communication and care coordination.
- Facilitate proper routing of paperwork, enhancing administrative efficiency and accuracy.
- Coordinate with medical staff to ensure accurate patient information, improving care quality.
Receptionist
Tulsa grass and sod
05.2021 - 12.2023
- Advised customers on lawn care needs, enhancing satisfaction and retention.
- Resolved customer issues, improving service efficiency.
- Processed orders and managed inventory, ensuring timely fulfillment.
- Handled incoming calls, providing accurate information and support.
- Facilitated checkout processes, maintaining smooth operations.
Veterinarian technician/receptionist
Harvard avenue veterinarian hospital
01.2019 - 09.2020
- Admitted and treated patients under veterinary supervision, ensuring high-quality care and accurate diagnosis.
- Placed IV catheters, assisted in surgeries, and sterilized instruments, improving surgical efficiency.
- Answered client inquiries over the phone, enhancing customer satisfaction and trust.
- Refilled medications and administered vaccines, ensuring proper patient care and compliance.
- Restrained pets safely during procedures, minimizing stress and injury risks.
Education
HS Diploma -
Edison High School
Tulsa05.2019
Memorial High School
01.2016
Skills
- Adaptable
- Problem Solving
- Customer Service
- Microsoft Office
- Multitasking
- Teamwork
- Animal Care
- Medical Terminology
Additional Information - Awards
Award For Leadership
Timeline
Sales Representatives
Tapestry-Coach
08.2024 - Current
Patient service representative
Ascension St John
12.2023 - 08.2024
Receptionist
Tulsa grass and sod
05.2021 - 12.2023
Veterinarian technician/receptionist
Harvard avenue veterinarian hospital
01.2019 - 09.2020
HS Diploma -
Edison High School
Memorial High School